Shlomi Lavi /
Jun 10, 2022
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Bottom Line: Which is Better - RingCentral Office or X5 Cloud Contact Center?
RingCentral Office is more expensive to implement (TCO) than X5 Cloud Contact Center, and X5 Cloud Contact Center is rated higher (84/100) than RingCentral Office (72/100). RingCentral Office offers users more features (13) than X5 Cloud Contact Center (0).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
RingCentral Vs. YTel
RingCentral: RingCentral provides cloud computing based phone systems, designed to help small businesses manage mobile, fax, and email communications.
YTel: YTel is a software company with a passion to help businesses better communicate with leads, prospects and customers. We geek out over the challenges of telecom and deliver best in class communications solutions. Over the years we’ve been able to provide businesses cost effective solutions that power modern communications through phone, text message...
Who is more expensive? RingCentral Office or X5 Cloud Contact Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for RingCentral Office and X5 Cloud Contact Center.
RingCentral Office price starts at $20 per user/month , On a scale between 1 to 10 RingCentral is rated 6, which is similar to the average cost of Call Center software. X5 Cloud Contact Center price starts at $25 per user/month , When comparing X5 Cloud Contact Center to its competitors, the software is rated 4 - lower than the average Call Center software cost.
Bottom line: RingCentral Office is more expensive than X5 Cloud Contact Center.
Which software includes more/better features?
We've compared RingCentral Office Vs. X5 Cloud Contact Center based on some of the most important and required Call Center features.
RingCentral Office: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Auto Dialer, Call Conferencing, Call Recording, CTI (Computer Telephony Integration), Inbound Call Center, IVR System.
X5 Cloud Contact Center: We are still working to collect the list of features for X5 Cloud Contact Center.
Target customer size
RingCentral Office's typical customers include: SMBs, and X5 Cloud Contact Center's target customer size include: SMBs.