Compare SAP Digital CRM and SolarWinds Service Desk - Nov 2022

Shlomi Lavi

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Bottom Line: Which is Better - SAP Digital CRM or SolarWinds Service Desk?

SolarWinds Service Desk is more expensive to implement (TCO) than SAP Digital CRM, and SAP Digital CRM is rated higher (82/100) than SolarWinds Service Desk (71/100). SolarWinds Service Desk offers users more features (24) than SAP Digital CRM (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

SAP Vs. Samanage

SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterpr...

Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...

Who is more expensive? SAP Digital CRM or Samanage Asset Management?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SAP Digital CRM and Samanage Asset Management.

SAP Digital CRM price starts at $23 per user/month , On a scale between 1 to 10 SAP Digital CRM is rated 2, which is much lower than the average cost of Help Desk software. Samanage Asset Management price starts at $15 per user/month , When comparing Samanage Asset Management to its competitors, the software is rated 6 - similar to the average Help Desk software cost.

Bottom line: Samanage Asset Management is more expensive than SAP Digital CRM.

Which software includes more/better features?

We've compared SAP Digital CRM Vs. SolarWinds Service Desk based on some of the most important and required Help Desk features.

SAP Digital CRM: We are still working to collect the list of features for SAP Digital CRM.

Samanage Asset Management: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.

Target customer size

SAP Digital CRM's typical customers include: Small, medium and large size businesses, SolarWinds Service Desk is ideal for small to medium to large businesses that need to organize their IT assets and operations.