Compare SAP Digital CRM and SapphireIMS - Jul 2022

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - SAP Digital CRM or SapphireIMS?

SapphireIMS is more expensive to implement (TCO) than SAP Digital CRM, and SapphireIMS is rated higher (84/100) than SAP Digital CRM (82/100).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

SAP Vs. Tecknodreams

SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterpr...

Tecknodreams: SapphireIMS is a product from Tecknodreams, a software product company headquartered in Bangalore India with a strong technical team. The company invested in building its own intellectual property in 2007 to address the market needs for a cost effective, integrated product suite for managing IT Service & Business operations, offering flexibility fo...

Who is more expensive? SAP Digital CRM or SapphireIMS?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SAP Digital CRM and SapphireIMS.

SAP Digital CRM price starts at $23 per user/month , On a scale between 1 to 10 SAP Digital CRM is rated 2, which is much lower than the average cost of Help Desk software. SapphireIMS accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 SAP Digital CRM is rated 2, which is much lower than the average cost of Help Desk software.

Bottom line: SAP Digital CRM cost is around the same cost of SapphireIMS.

Which software includes more/better features?

We've compared SAP Digital CRM Vs. SapphireIMS based on some of the most important and required Help Desk features.

SAP Digital CRM: We are still working to collect the list of features for SAP Digital CRM.

SapphireIMS: We are still working to collect the list of features for SapphireIMS.

Target customer size

SAP Digital CRM's typical customers include: Small, medium and large size businesses, The typical customers who benefit from using SapphireIMS are those belonging to small to medium-sized business as well as large enterprises that make use of Voice over IP (VoIP) phone systems, hosting and related services, mainly in the field of IT service management.