Compare ServiceTitan and Service Cloud Field Service - Dec 2022

Shlomi LaviShlomi Lavi / Dec 11, 2022

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Bottom Line: Which is Better - ServiceTitan or Service Cloud Field Service?

Service Cloud Field Service is more expensive to implement (TCO) than ServiceTitan, and ServiceTitan is rated higher (97/100) than Service Cloud Field Service (83/100). Both tools offer the same amount of features.

Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

ServiceTitan Vs. Salesforce.com

ServiceTitan: Based in Los Angeles, ServiceTitan is a mobile, cloud-based software platform that helps home service companies streamline operations, improve customer service, and grow their business. ServiceTitan’s end-to-end solution for the multi-billion dollar residential home service industry includes CRM, intelligent dispatch, comprehensive reporting, marke...

Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...

Who is more expensive? ServiceTitan or Service Cloud Field Service?

The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ServiceTitan and Service Cloud Field Service.

ServiceTitan price starts at $398 per technician/month + $800 one-time setup cost , On a scale between 1 to 10 ServiceTitan is rated 4, which is lower than the average cost of Field Service software. Service Cloud Field Service price starts at $50 per user/month , When comparing Service Cloud Field Service to its competitors, the software is rated 6 - similar to the average Field Service software cost.

Bottom line: Service Cloud Field Service is more expensive than ServiceTitan.

Which software includes more/better features?

We've compared ServiceTitan Vs. Service Cloud Field Service based on some of the most important and required Field Service features.

ServiceTitan: Mobile Access, Billing & Invoicing, Enterprise Resource Planning, Employee Scheduling, Scheduling, Field Service, Contract Management.

Service Cloud Field Service: Mobile Access, Scheduling, Task Management, Inventory Management, Work Order Management.

Target customer size

The software is a valuable solution for companies of all dimensions as well as a range of kinds. The usual clients of Service Cloud Field Service are the entrepreneurs and organizations in small and/or medium-sized businesses as well as enterprises in the field servicing industry utilizing the services from IT such as field service management.



ServiceTitan

ITQlick rating
(4.6/5)

starts at $398 per technician/month + $800 one-time setup cost

ServiceTitan is a web based field service management solution for businesses of all sizes. It offers such capabilities as business intelligence, customer management, resource management, and others. The softwar...

Categories: Billing & Invoicing, Digital Signature, Call Center, Field Service - HVAC.

Service Cloud Field Service

ITQlick rating
(4.4/5)

starts at $50 per user/month

The Service Cloud Field Service, now the Field Service Lightning is designed to deliver smarter, quicker and personalized services from the phone to the field using singular platform.

Categories: Self-Service Portal, Field Service, Field Service Mobile Apps, Inventory Management, Work Order Management.

Compare specifications

Compare features

ServiceTitan: 7 Features

Mobile Access
Billing & Invoicing
Enterprise Resource Planning
Employee Scheduling
Scheduling
Field Service
Contract Management

Service Cloud Field Service: 7 Features

Mobile Access
Scheduling
Task Management
Inventory Management
Work Order Management
Field Service
Contract Management
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
ServiceT...
ITQlick rating
4.6/5
Score
97/100
Pricing
4/10
License pricing
$398 per technician/month + $800 one-time setup cost
Functionality
22
Compare
Service ...
ITQlick rating
4.4/5
Score
83/100
Pricing
6.4/10
License pricing
$50 per user/month
Functionality
15
Jobber
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$39 per user/month
Functionality
23
Review
HouseCal...
ITQlick rating
4.7/5
Score
98/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
31
Dispatch
ITQlick rating
4/5
Score
96/100
Pricing
2/10
License pricing
$99 per month
Functionality
14

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.