ServiceTitan Review - why 4.6 stars?

ServiceTitan Review
ITQlick Score: 97/100
ITQlick Rating: (4.6/5)
Pricing: 4/10 - average cost
Category: Field Service -> ServiceTitan
Ranking:Ranked 3 out of 348 Field Service systems
Company: ServiceTitan
Pricing: starts at $145 per technician/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: ServiceTitan pricing, ServiceTitan alternatives
Shlomi LaviShlomi Lavi / updated: Oct 06, 2021

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What is ServiceTitan?

ServiceTitan is a world-leading cloud-based field management software designed for helping in commercial service and business activities. The software enables clients to upgrade their various businesses by providing a smooth management process for a better customer experience. Some of its products/features include
  • Revenue Growth: This feature helps clients in boosting company revenue and merchandise. It offers call bookings, marketing, membership data, contracts, and placement of local service Ads.
  • Streamline Operations: Client can obverse and monitor their operations via dispatching, scheduling of activities, preparation of timesheet, and payrolls.
  • Real-time Insights: This feature offers reporting to the client, alongside QuickBooks, Intacct, job costing, and TitanAdvisor.
  • Customer-friendly: This feature enables the client to provide customers access to their companies/businesses via mobile device. It offers enhancement of customer experience, payment, financings, and property data.
ServiceTitan was primarily designed to help home and commercial service contractors. The company was founded in 2012, and it is located in Glendale, California, United States, with a staff force of 5000 employees. ServiceTitan is Rated #1 on Google, Capterra, and software advice.

What is ServiceTitan rating? ()

The rating of ServiceTitan is 4.6 stars out of 5 and the total score is 97 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are ServiceTitan's typical customers?

The software is a valuable solution for companies of all dimensions as well as a range of kinds. It can be utilized in such significant markets and also domain names as design solutions, oil and gas expedition, automation and production, and others. Some notable customers of the software application consist of Mr Rooter, JP Electric, QSC, and also others.

Is ServiceTitan the best Field Service?

ServiceTitan is ranked 3 out of 348 software in their category (Field Service systems).

What are their main features and functionalities?

The software application offers a variety of scheduling as well as routing capabilities consisting of drag and decline organizing, GENERAL PRACTITIONER monitoring, interactive map, single as well as reoccuring scheduling, scheduling by consumer closeness and concern, as well as organizing by employee skill set.

Its job order administration capacities consist of work history, note and also image management, time monitoring, and documents uploading. ServiceTitan uses billing administration abilities of batch invoices, e-mail billings, invoice creation, payment administration, and pricing quote and also approximating.

Various other capabilities consist of visit management, call administration, client responses, smart phone administration, accounting assimilation, credit card handling, Google Maps assimilation, as well as others.

What are ServiceTitan's pros? (3 Pros)

  • ServiceTitan can accommodate growing companies, and help their revenue
  • It provides the most required features to help their client to manage their companies effectively
  • It also provides adequate support features

What are ServiceTitan's cons? (2 cons)

  • ServiceTitan does not provide 24/7 live rep support
  • It rated below its alternatives when it comes to user reviews

Who are their main alternatives?

ServiceTitan competes with its top alternatives like HouseCall Pro, Jobber, Service fusion, and Salesforce field service. Below is how ServiceTitan compares with its top competitors;
  • Functionality: ServiceTitan offers all basic features with exception of the work order management feature. Jobber and Salesforce Field Service offer all basic features.
  • Customer/industries: ServiceTitan targets up to 2-1000+ users which is larger than that of HouseCall Pro, and jobber targeting 1-50 users, while Service Fusion and Salesforce Field Service target up to 2-200 and 1-1000+ users respectively.
  • Cost/Pricing: According to expert research and reviews, it is rated 2 (on a scale of 5.0). When compared to Jobber and HouseCall Pro, ServiceTitan is on an average cost budget.
  • Cloud-based/On-premise: ServiceTitan, Jobber, HouseCall Pro, Service fusion, and Salesforce field service are cloud-based applications. ServiceTitan and Service Fusion offer On-premise for windows and Linux which are unavailable in HouseCall Pro, Jobber, and Salesforce Field Service.
  • Popularity: ServiceTitan was founded in 2012, but based on expert reviews and likelihood for recommendations HouseCall Pro and Jobber are more popular.
  • Scalability: ServiceTitan accommodates the possibility for the growth of companies from small to large scale, and it targets a wider scope than most of its top alternatives.
  • Support: ServiceTitan offers basic support services, but does not offer a 24/7 live representative. When compared to its top alternatives, it was the same with HouseCall Pro, Jobber, and Service Fusion. Only Salesforce Field Service offers the 24/7 live representative support feature.

What is the cost of ServiceTitan?

The pricing plan/s is currently not provided by the vendor. According to expert research and ratings, ServiceTitan is rated 2 (on a scale of 5.0) which means that it is on an average budget.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 4 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for ServiceTitan

What should you ask ServiceTitan during a demo session? (65 questions)

Schedule a demo with ServiceTitan and access 65 must ask questions for the vendor while watching ServiceTitan in action. Visit the vendor's website here.

Is it the right software for you?

ServiceTitan is best for companies that specialize in plumbing, water treatment, electrical services, and the likes. It can accommodate small, large, or growing companies. The software helps these companies to manage their services and businesses. Customers of ServiceTitan are CoolToday, Baker Brothers Plumbing and Air conditioning, Hunter Heat and Air, John Moore, Rooter Hero, etc.

List of categories

Billing & Invoicing
Digital Signature
Call Center
Field Service - HVAC
Field Service - Pest Control
Field Service - Work Order
Field Service Mobile Apps
HVAC GPS Tracking
Pest Control
Work Order Management
Marketing
Appointment Scheduling

List of features

Mobile Access
Billing & Invoicing
Enterprise Resource Planning
Employee Scheduling
Scheduling
Field Service
Contract Management

ServiceTitan Vs. Alternatives

ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
ServiceTitan
ITQlick rating
4.6/5
Score
97/100
Pricing
4/10
License pricing
$145 per technician/month
Functionality
22
Compare
Jobber
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$29 per month
Functionality
23
Review
HouseCall
ITQlick rating
4.7/5
Score
98/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
31
Dispatch
ITQlick rating
4/5
Score
96/100
Pricing
2/10
License pricing
Pricing not available
Functionality
14
Service
ITQlick rating
4.5/5
Score
96/100
Pricing
3.4/10
License pricing
$149 per month
Functionality
23
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.