ServiceTitan Review - why 4.6 stars?

ServiceTitan Review
ITQlick Score: 97/100
ITQlick Rating:
Pricing: 4/10 - average cost
Category: Field Service -> ServiceTitan review
Ranking:Ranked 3 out of 350 Field Service systems
Company: ServiceTitan
Pricing: starts at $398 per technician/month + $800 one-time setup cost
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: ServiceTitan pricing, ServiceTitan alternatives
Shlomi LaviShlomi Lavi / updated: Jun 02, 2024

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What is ServiceTitan?

ServiceTitan is a world-leading cloud-based field management software designed for helping in commercial service and business activities. The software enables clients to upgrade their various businesses by providing a smooth management process for a better customer experience. Some of its products/features include
  • Revenue Growth: This feature helps clients in boosting company revenue and merchandise. It offers call bookings, marketing, membership data, contracts, and placement of local service Ads.
  • Streamline Operations: Client can obverse and monitor their operations via dispatching, scheduling of activities, preparation of timesheet, and payrolls.
  • Real-time Insights: This feature offers reporting to the client, alongside QuickBooks, Intacct, job costing, and TitanAdvisor.
  • Customer-friendly: This feature enables the client to provide customers access to their companies/businesses via mobile device. It offers enhancement of customer experience, payment, financings, and property data.
ServiceTitan was primarily designed to help home and commercial service contractors. The company was founded in 2012, and it is located in Glendale, California, United States, with a staff force of 5000 employees. ServiceTitan is Rated #1 on Google, Capterra, and software advice.

Who is it best for?

The software is a valuable solution for companies of all dimensions as well as a range of kinds. It can be utilized in such significant markets and also domain names as design solutions, oil and gas expedition, automation and production, and others. Some notable customers of the software application consist of Mr Rooter, JP Electric, QSC, and also others.

Main features and functionalities

The software application offers a variety of scheduling as well as routing capabilities consisting of drag and decline organizing, GENERAL PRACTITIONER monitoring, interactive map, single as well as reoccuring scheduling, scheduling by consumer closeness and concern, as well as organizing by employee skill set.

Its job order administration capacities consist of work history, note and also image management, time monitoring, and documents uploading. ServiceTitan uses billing administration abilities of batch invoices, e-mail billings, invoice creation, payment administration, and pricing quote and also approximating.

Various other capabilities consist of visit management, call administration, client responses, smart phone administration, accounting assimilation, credit card handling, Google Maps assimilation, as well as others.

What is the actual cost?

The pricing plan of ServiceTitan is not listed on their website, but some users have provided insight on what estimated price you should expect. According to user reviews, ServiceTitan base pricing has been estimated to be from $125 per month per technician to $398 per month.

ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for ServiceTitan. You can also find here pricing information from ServiceTitan's website.

Pros

  • ServiceTitan can accommodate growing companies, and help their revenue
  • It provides the most required features to help their client to manage their companies effectively
  • It also provides adequate support features

Cons

  • ServiceTitan does not provide 24/7 live rep support
  • It rated below its alternatives when it comes to user reviews

How it stacks up?

Access a head to head analysis of ServiceTitan vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
ServiceT...
ITQlick rating
4.6/5
Score
97/100
Pricing
4/10
License pricing
$398 per technician/month + $800 one-time setup cost
Functionality
22
Compare
Jobber
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$39 per user/month
Functionality
23
Review
HouseCal...
ITQlick rating
4.7/5
Score
98/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
31
Dispatch
ITQlick rating
4/5
Score
96/100
Pricing
2/10
License pricing
$99 per month
Functionality
14
Service ...
ITQlick rating
4.5/5
Score
96/100
Pricing
3.4/10
License pricing
$126 per month
Functionality
23

Frequently Asked Questions (FAQs)

Is it the best Field Service system?

ServiceTitan is ranked 3 out of 350 software in their category (Field Service systems).

How they are rated on ITQlick?

The rating of ServiceTitan is 4.6 stars out of 5 and the total score is 97 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, ServiceTitan makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access ServiceTitan on your mobile/smart phone.

What should we ask during a demo session?

Differences between ServiceTitan and alternatives?

The most popular alternatives to ServiceTitan in 2024: Jobber, HouseCall Pro, Dispatch, Service Fusion, Workiz. Access the complete competitors analysis here - ServiceTitan VS Field Service Software alternatives.

Is ServiceTitan right for you or your business?

ServiceTitan is best for companies that specialize in plumbing, water treatment, electrical services, and the likes. It can accommodate small, large, or growing companies. The software helps these companies to manage their services and businesses. Customers of ServiceTitan are CoolToday, Baker Brothers Plumbing and Air conditioning, Hunter Heat and Air, John Moore, Rooter Hero, etc.

List of categories

Billing & Invoicing
Digital Signature
Call Center
Field Service - HVAC
Field Service - Pest Control
Field Service - Work Order
Field Service Mobile Apps
HVAC GPS Tracking
Pest Control
Work Order Management
Marketing
Appointment Scheduling

List of features

Mobile Access
Billing & Invoicing
Enterprise Resource Planning
Employee Scheduling
Scheduling
Field Service
Contract Management

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.