ServiceTitan Review - why 4.6 stars?

Shlomi Lavi / updated: Dec 11, 2022

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What is ServiceTitan?

ServiceTitan is a world-leading cloud-based field management software designed for helping in commercial service and business activities. The software enables clients to upgrade their various businesses by providing a smooth management process for a better customer experience. Some of its products/features include

• Revenue Growth: This feature helps clients in boosting company revenue and merchandise. It offers call bookings, marketing, membership data, contracts, and placement of local service Ads.
• Streamline Operations: Client can obverse and monitor their operations via dispatching, scheduling of activities, preparation of timesheet, and payrolls.
• Real-time Insights: This feature offers reporting to the client, alongside QuickBooks, Intacct, job costing, and TitanAdvisor.
• Customer-friendly: This feature enables the client to provide customers access to their companies/businesses via mobile device. It offers enhancement of customer experience, payment, financings, and property data.

ServiceTitan was primarily designed to help home and commercial service contractors. The company was founded in 2012, and it is located in Glendale, California, United States, with a staff force of 5000 employees. ServiceTitan is Rated #1 on Google, Capterra, and software advice.

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Who is it best for?

The software is a valuable solution for companies of all dimensions as well as a range of kinds. It can be utilized in such significant markets and also domain names as design solutions, oil and gas expedition, automation and production, and others. Some notable customers of the software application consist of Mr Rooter, JP Electric, QSC, and also others.

Main features and functionalities

The software application offers a variety of scheduling as well as routing capabilities consisting of drag and decline organizing, GENERAL PRACTITIONER monitoring, interactive map, single as well as reoccuring scheduling, scheduling by consumer closeness and concern, as well as organizing by employee skill set.

Its job order administration capacities consist of work history, note and also image management, time monitoring, and documents uploading. ServiceTitan uses billing administration abilities of batch invoices, e-mail billings, invoice creation, payment administration, and pricing quote and also approximating.

Various other capabilities consist of visit management, call administration, client responses, smart phone administration, accounting assimilation, credit card handling, Google Maps assimilation, as well as others.

What is the actual cost?

The pricing plan of ServiceTitan is not listed on their website, but some users have provided insight on what estimated price you should expect. According to user reviews, ServiceTitan base pricing has been estimated to be from $125 per month per technician to $398 per month.

ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for ServiceTitan. You can also find here pricing information from ServiceTitan's website.

Pros

• ServiceTitan can accommodate growing companies, and help their revenue
• It provides the most required features to help their client to manage their companies effectively
• It also provides adequate support features

Cons

• ServiceTitan does not provide 24/7 live rep support
• It rated below its alternatives when it comes to user reviews

How it stacks up?

Access a head to head analysis of ServiceTitan vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is ServiceTitan right for you or your business?

ServiceTitan is best for companies that specialize in plumbing, water treatment, electrical services, and the likes. It can accommodate small, large, or growing companies. The software helps these companies to manage their services and businesses. Customers of ServiceTitan are CoolToday, Baker Brothers Plumbing and Air conditioning, Hunter Heat and Air, John Moore, Rooter Hero, etc.