ServiceTitan Review - why 4.6 stars?

Shlomi LaviShlomi Lavi / updated: Sep 07, 2020

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What is ServiceTitan?

Main category: Field Service

ServiceTitan is a web based field service management solution for businesses of all sizes. It offers such capabilities as business intelligence, customer management, resource management, and others. The software was designed and launched by ServiceTitan headquartered in California, United States.

ServiceTitan rating -

The rating of ServiceTitan is 4.6 stars out of 5 and the total score is 97 out of 100. The rating and score are based on ITQlick expert review. We publish unbiased reviews, learn more in our score and rating methodology page

Typical Customers

The software is a useful solution for businesses of all sizes and a variety of types. It can be used in such major industries and domains as engineering services, oil and gas exploration, automation and manufacturing, and others. Some notable clients of the software include Mr Rooter, JP Electric, QSC, and others.

Features

The software offers a variety of scheduling and routing capabilities including drag and drop scheduling, GPS tracking, interactive map, one-time and recurring scheduling, scheduling by customer proximity and priority, and scheduling by employee skill set. Its work order management capabilities include job history, note and image management, time tracking, and file uploading.

ServiceTitan offers billing management capabilities of batch invoices, email invoices, invoice creation, payment management, and quoting and estimating. Other capabilities include appointment management, contact management, customer feedback, mobile device management, accounting integration, credit card processing, Google Maps integration, and others.

Competitors & Alternatives

Popular alternatives to ServiceTitan: Jobber, HouseCall Pro, Dispatch, Service Fusion, Workiz, StreetSmart Advantage, Mhelpdesk, Service Autopilot, Dataforma, Kickserv. The full list of competitors can be found here.. The full list of competitors can be found here.

ServiceTitan Pricing Information

The cost of license starting from $199 per technician/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 4 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for ServiceTitan

Questions to ask the vendor during a demo

Schedule a demo with ServiceTitan and access 25 must ask questions for the vendor while watching ServiceTitan in action.

ServiceTitan Categories

Billing & Invoicing
Digital Signature
Call Center
Field Service - HVAC
Field Service - Pest Control
Field Service - Work Order
Field Service Mobile Apps
HVAC GPS Tracking
Pest Control
Work Order Management
Marketing
Appointment Scheduling

ServiceTitan specifications

ITQlick Score: 97/100
ITQlick Rating: (4.6/5)
Company: ServiceTitan
Address: CA, United States
Pricing: Starting from $199 per technician/month
Website:Visit ServiceTitan website
Typical customers: Small business, Medium business, Large business
Platforms: Desktop, Mobile, Cloud
Operating Systems: Mac OS, Windows, Linux

ServiceTitan Features

Mobile Access
Billing & Invoicing
Enterprise Resource Planning
Employee Scheduling
Scheduling
Field Service
Contract Management

ServiceTitan Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
ServiceTitan
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
97/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$199 per technician/month
Functionality score
22
Software review
Jobber
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
99/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$29 per month
Functionality score
23
Software review
HouseCall
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
98/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$49 per user/month
Functionality score
31
Software review
Dispatch
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
96/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Functionality score
14
Software review
Service
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
96/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
$99 per month
Functionality score
23
Software review
Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.