Compare SmartSupport and Apple Remote Desktop - Oct 2022
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Bottom Line: Which is Better - SmartSupport or Apple Remote Desktop?
SmartSupport is more expensive to implement (TCO) than Apple Remote Desktop, and SmartSupport is rated higher (78/100) than Apple Remote Desktop (59/100). SmartSupport offers users more features (17) than Apple Remote Desktop (3).
Looking for the right Knowledge Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Safeharbor Knowledge Solutions Vs. Apple
Safeharbor Knowledge Solutions: Safeharbor Knowledge Solutions is a provider of forums & knowledge base software tools and knowledge management solutions. Our applications optimize knowledge base content, simplify knowledge base and forum management, and help organizations maximize their support channel ROI. Set up a knowledge base on your website in minutes and start deflecting ...
Apple: Apple Inc., formerly Apple Computer, Inc., is an American multinational corporation headquartered in Cupertino, California[2] that designs, develops, and sells consumer electronics, computer software and personal computers. Its best-known hardware products are the Mac line of computers, the iPod music player, the iPhone smartphone, and the iPad tab...
Who is more expensive? SmartSupport or Apple Remote Desktop?
The real total cost of ownership (TCO) of Knowledge Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SmartSupport and Apple Remote Desktop.
SmartSupport price starts at $199 per user/month , On a scale between 1 to 10 SmartSupport is rated 8, which is higher than the average cost of Knowledge Management software. Apple Remote Desktop price starts at $83 per license , When comparing Apple Remote Desktop to its competitors, the software is rated 6 - similar to the average Knowledge Management software cost.
Bottom line: SmartSupport is more expensive than Apple Remote Desktop.
Which software includes more/better features?
We've compared SmartSupport Vs. Apple Remote Desktop based on some of the most important and required Knowledge Management features.
SmartSupport: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Change Management, Document Management, Email Integration, Knowledge Base/FAQ, Mobile Integration, Multi-Site Support, Remote Control Access, Reporting.
Apple Remote Desktop: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
SmartSupport is a SaaS solution that can scale to address any business size that needs support for knowledge management. and Apple Remote Desktop's target customer size include: Medium business, Large business, Private use.
Apple Remote Desktop
starts at $83 per license
Apple Remote Desktop is a leading cloud-based Remote Support software, it is designed to support medium and large size business. Apple Remote Desktop received a rating of 4.4 from ITQlick team. The software cos...
Compare PricingCompare specifications
SmartSupport Specifications
ITQlick Score: | 78/100 |
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ITQlick Rating: |
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Pricing: | 8/10 - high cost |
Category: | Knowledge Management -> SmartSupport review |
Company: | Safeharbor Knowledge Solutions |
Pricing: | starts at $199 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | SmartSupport review, SmartSupport pricing, SmartSupport alternatives |
Apple Remote Desktop Specifications
ITQlick Score: | 59/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Remote Support -> Apple Remote Desktop review |
Company: | Apple |
Pricing: | starts at $83 per license |
Typical customers: | Medium business, Large business, Private use |
Platforms: | Desktop |
Links: | Apple Remote Desktop review, Apple Remote Desktop pricing, Apple Remote Desktop alternatives |
Compare features
SmartSupport: 17 Features
Apple Remote Desktop: 3 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.