Compare SmartSupport and Centralpoint - Oct 2022
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Bottom Line: Which is Better - SmartSupport or Centralpoint?
Centralpoint is more expensive to implement (TCO) than SmartSupport, and Centralpoint is rated higher (84/100) than SmartSupport (78/100). SmartSupport offers users more features (17) than Centralpoint (8).
Looking for the right Knowledge Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Safeharbor Knowledge Solutions Vs. Oxcyon
Safeharbor Knowledge Solutions: Safeharbor Knowledge Solutions is a provider of forums & knowledge base software tools and knowledge management solutions. Our applications optimize knowledge base content, simplify knowledge base and forum management, and help organizations maximize their support channel ROI. Set up a knowledge base on your website in minutes and start deflecting ...
Oxcyon: Oxcyon's Centralpoint technology is a leading Digital Experience Platform. This centralized platform harmonizes the many functions you need, in contrast to the traditional approach of cobbling together disparate technologies. Oxcyon's Centralpoint technology harmonizes your information, so that each user can be served in a personalized way. Central...
Who is more expensive? SmartSupport or Centralpoint Software?
The real total cost of ownership (TCO) of Knowledge Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SmartSupport and Centralpoint Software.
SmartSupport price starts at $199 per user/month , On a scale between 1 to 10 SmartSupport is rated 8, which is higher than the average cost of Knowledge Management software. Centralpoint Software accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 SmartSupport is rated 8, which is higher than the average cost of Knowledge Management software.
Bottom line: SmartSupport cost is around the same cost of Centralpoint Software.
Which software includes more/better features?
We've compared SmartSupport Vs. Centralpoint based on some of the most important and required Knowledge Management features.
SmartSupport: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Change Management, Document Management, Email Integration, Knowledge Base/FAQ, Mobile Integration, Multi-Site Support, Remote Control Access, Reporting.
Centralpoint Software: Dashboard, Data Analysis Tools, Document Management, Project Management, Customer Experience Management.
Target customer size
SmartSupport is a SaaS solution that can scale to address any business size that needs support for knowledge management. and Centralpoint Software's target customer size include: Small, medium and large size businesses.
Centralpoint
Centralpoint is a knowledge management software for businesses to automate retention policies, dynamically create documents, manage records, and automatically apply metadata.
PriceDemoCompare specifications
SmartSupport Specifications
ITQlick Score: | 78/100 |
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ITQlick Rating: |
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Pricing: | 8/10 - high cost |
Category: | Knowledge Management -> SmartSupport review |
Company: | Safeharbor Knowledge Solutions |
Pricing: | starts at $199 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | SmartSupport review, SmartSupport pricing, SmartSupport alternatives |
Centralpoint Specifications
ITQlick Score: | 84/100 |
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ITQlick Rating: |
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Pricing: | 8/10 - high cost |
Category: | Knowledge Management -> Centralpoint review |
Company: | Oxcyon |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Centralpoint review, Centralpoint pricing, Centralpoint alternatives |
Compare features
SmartSupport: 17 Features
Centralpoint Software: 8 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.