Compare SmartSupport and BMC Helix Knowledge Management - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - SmartSupport or BMC Helix Knowledge Management?

SmartSupport is more expensive to implement (TCO) than BMC Helix Knowledge Management, and SmartSupport is rated higher (78/100) than BMC Helix Knowledge Management (76/100). SmartSupport offers users more features (17) than BMC Helix Knowledge Management (0).

Looking for the right Knowledge Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Safeharbor Knowledge Solutions Vs. COMAROUND

Safeharbor Knowledge Solutions: Safeharbor Knowledge Solutions is a provider of forums & knowledge base software tools and knowledge management solutions. Our applications optimize knowledge base content, simplify knowledge base and forum management, and help organizations maximize their support channel ROI. Set up a knowledge base on your website in minutes and start deflecting ...

COMAROUND: ComAround is a global leader that specializes in Knowledge Management and self service. For more than 20 years we have helped thousands of support organizations leverage our technology to help them streamline and enhance their support delivery with relevant knowledge. ComAround has employees and offices in the USA, Sweden and Norway. Our team has ...

Who is more expensive? SmartSupport or ComAround Knowledge?

The real total cost of ownership (TCO) of Knowledge Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SmartSupport and ComAround Knowledge.

SmartSupport price starts at $199 per user/month , On a scale between 1 to 10 SmartSupport is rated 8, which is higher than the average cost of Knowledge Management software. ComAround Knowledge price starts at $75 per month , When comparing ComAround Knowledge to its competitors, the software is rated 2 - much lower than the average Knowledge Management software cost.

Bottom line: SmartSupport is more expensive than ComAround Knowledge.

Which software includes more/better features?

We've compared SmartSupport Vs. BMC Helix Knowledge Management based on some of the most important and required Knowledge Management features.

SmartSupport: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Change Management, Document Management, Email Integration, Knowledge Base/FAQ, Mobile Integration, Multi-Site Support, Remote Control Access, Reporting.

ComAround Knowledge: We are still working to collect the list of features for ComAround Knowledge.

Target customer size

SmartSupport is a SaaS solution that can scale to address any business size that needs support for knowledge management. and ComAround Knowledge's target customer size include: Small, medium and large size businesses.