Compare Symantec ServiceDesk and Nimble - Feb 2023

Shlomi Lavi

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Bottom Line: Which is Better - Symantec ServiceDesk or Nimble?

Symantec ServiceDesk is more expensive to implement (TCO) than Nimble, and Nimble is rated higher (97/100) than Symantec ServiceDesk (75/100). Nimble offers users more features (7) than Symantec ServiceDesk (0). There is a clear winner in this case and it is Nimble!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Symantec Vs. nimble

Symantec: Symantec helps consumers and organizations secure and manage their information-driven world. Symantec is a global leader in providing security, storage and systems management solutions to help our customers – from consumers and small businesses to the largest global organizations – secure and manage their information against more risks at more po...

nimble: The Nimble Way to Grow Your Business. Easily connect all of your contacts, calendars, communications and social conversations. Listen to and engage any individual in order to attract and retain the right customers. Easily connect all of your contacts, calendars, communications and social conversations. Listen to and engage any individual in order...

Who is more expensive? Symantec ServiceDesk or Nimble?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Symantec ServiceDesk and Nimble.

Symantec ServiceDesk accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Symantec ServiceDesk is rated 8, which is higher than the average cost of CRM software. Nimble price starts at $19 per user/month , When comparing Nimble to its competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: Symantec ServiceDesk is more expensive than Nimble.

Which software includes more/better features?

We've compared Symantec ServiceDesk Vs. Nimble based on some of the most important and required CRM features.

Symantec ServiceDesk: We are still working to collect the list of features for Symantec ServiceDesk.

Nimble: Customer Service, Marketing Automation, Sales Automation, Collaboration Center , Facebook Integration.

Target customer size

Symantec ServiceDesk's typical customers include: Small, medium and large size businesses, Customers of the software application include small and medium companies without any constraint on industrial association.