Nimble Review - why 2.8 stars?

Nimble Review
ITQlick Score: 97/100
ITQlick Rating: (2.8/5)
Pricing: 2/10 - low cost
Category: CRM -> Nimble
Ranking:Ranked 4 out of 599 CRM systems
Company: nimble
Pricing: starts at $19 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop
Links: Nimble pricing, Nimble alternatives

Shlomi LaviShlomi Lavi / updated: Mar 08, 2022

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What is Nimble?

Nimble is a top-rated CRM designed mainly for small businesses. The software comes enriched with features such as;
  • User-Friendly: Nimble is a great user-friendly option with readily accessible functionalities. You can use Nimble from your smartphone, or with your personal computer.
  • Prioritizing Calendar: It seamlessly integrates calendars and inboxes functionalities, alongside contact management with the detailed view of communication history to help you keep track of business activities.
  • Streamline: Nimble helps in making deliveries of smooth and up-to-date user experiences. It provides you with an effective CRM management system. This allows you to use efficient tools for better and smoother day-to-day activites.
  • Social Search, and Application Integration: The facilitation and completion of business deals using social networking apps such as email, with the aid of many other communication applications and many others.
  • Marketing Agility: It makes it very simple and easy to contact a prospective client. This is done by categorizing and sorting out attributes such as the size of the prospect companies, industrial activities, locations and proximity, and other important information.
Nimble makes possible the successful alliance of thousands of small businesses to adequately support and sustain their business activities via social media, and other multiple cloud-based applications. Nimble is for businesses such as website hosting companies, freelancing platforms, marketing companies, art studios, software companies and many others. It came into the market in 2009, and is located at Santa Monica Blvd, Santa Monica, California 90404, US, and it accommodates a workforce of 43 employees.

What is Nimble rating?

The rating of Nimble is 2.8 stars out of 5 and the total score is 97 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who uses Nimble?

Customers of the software application include small and medium companies without any constraint on industrial association. Major sectors and domain names where it can be made use of consist of retail and also wholesale, automation as well as manufacturing, innovation as well as IT services, and others. Some notable clients of the software program consist of A.M Customized Clothing, TOTUS TUUS Consulting Inc, as well as Points with Wings and so on.

Is Nimble the best CRM system?

Nimble is ranked 4 out of 599 software in their category (CRM systems).

What are their main features and functionalities?

The software application offers a selection of marketing automation abilities including campaign management, e-mail marketing, mailing list monitoring, multi-channel advertising, item directory, and social media assimilation. It features sales automation services of contact background, contact monitoring, contact scheduling, customer data source, lead administration, and lead tracking.

For cooperation between team members, Active CRM uses record monitoring, remote gain access to, and also workflow regulations and management. Analytics and efficiency monitoring capacities of the software consist of custom-made reports, sales projecting, template administration, as well as information import and export.

Various other vital capabilities consist of control panel personalization, user interface personalization, data encryption, case monitoring, and also field-level safety etc .

What are Nimble's pros? (3 Pros)

  • It is less expensive when compared to most of its competitors
  • Most suitable for small scale businesses
  • Provides top-notch support

What are Nimble's cons? (3 cons)

  • Nimble do not have 24/7 live (online) chat support
  • Nimble does not support the phone in customer support
  • It is functional in basic CRM features, but It lacks extra features when compared to competitors

Who are their main alternatives?

Nimble competition has some other top contenders that offer very similar services like it. It is a top leading CRM enterprise by G2 Crowd and rated as No.1 Small Business Sales and Marketing CRM by Fit Small Business. In comparing Nimble with its competitors, we have the following;
  • Functionality: Like Pipedrive, Nimble provides some great features, but Pipedrive possesses extra features such as large enterprises and phone support. Also, Nimble has all the features of Zonka feedback, except for large enterprises, but Nimble provides video tutorials for customers. Zonka feedback does not have this feature. In comparison with Freshdesk, Freshdesk has all the features of Nimble added with extra features which are missing in Nimble. Salesflare has more features than Nimble.
  • Cost: When comparing Nimble with a list of its alternatives, Nimble is less expensive than most of its competitors when it comes to pricing. Nimble offers a less pricey solution when you compare the software to the likes of Salesflare, Zonka feedback, and Startquestion.
  • Popularity: Nimble was founded in the year 2009, making it older than some of its competitors, such as Salesflare (in 2014), Zonda feedback (2014), and Pipedrive (2010). Although, Pipedrive and Salesflare are more popular.
  • Scalability: Nimble is most suitable for the growth of small-scale businesses, unlike its competitors such as Salesflare and Zonka feedback that can manage large-scale enterprises.
  • Support: Nimble provides multiple support functions such as business hours and online support, phone, emails, and knowledge-based support (i.e. video tutorials). Nimble does not offer 24/7 live support, and the same goes for Salesflare.
  • Customers/Industries: Nimble operates with small-scale businesses. Companies that use Nimble are within the 10 - 50 employee workforce, with a revenue generation of one to ten million dollars. When compared to its competitors like Pipedrive, Pipedrive accommodated 5,926 companies. The companies using Pipedrive are all in the United States.

What is the cost of Nimble?

Nimble comes with just a single plan (business feature). This plan is based on the basic CRM need of their clients. The business feature plan starts at $19 per user/month on an annual basis or $25 per user/month monthly.

This business feature plan comes with relationships management, enrichment of data, outreach, marketing, prospecting, add-ons, pipeline integration, and customer support. Nimble is less expensive when compared with some of its competitors, such as Zonka feedback, Startquestion, and Salesflare.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2 out of 10 (10 is most expensive). You can fine here the REAL total cost breakdown for Nimble. You can also find here pricing information from Nimble's website.

What should you ask nimble during a demo session? (65 questions)

Schedule a demo with Nimble and access 65 must ask questions for the vendor while watching Nimble in action.

Where Nimble is used?

Nimble helps business professionals create an efficient and better business program in an assumed world with multiple channels. Nimble is best suited for small-scale enterprises. Companies using Nimble include Magenta, Inc., PandaDoc, SWBR, Inc., SugarCRM Inc, and others.

List of categories

Accounting & Finance
Billing & Invoicing
Banking CRM
Casino CRM
Complaint Management
Customer Loyalty
Help Desk
Lead Generation
Mobile CRM
Online CRM

List of features

Customer Service
Marketing Automation
Sales Automation
Collaboration Center
Facebook Integration
Global Content Library
Twitter Integration

Nimble Vs. Alternatives

ITQlick rating
License pricing
ITQlick rating
License pricing
$19 per user/month
ITQlick rating
License pricing
$12.50 per user/month
ITQlick rating
License pricing
$25 per user/month
ITQlick rating
License pricing
$14 per user/month
ITQlick rating
License pricing
$56 per month

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.