Compare Symantec ServiceDesk and Pipelinedeals - Mar 2023

Shlomi Lavi

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Bottom Line: Which is Better - Symantec ServiceDesk or Pipelinedeals?

Symantec ServiceDesk is more expensive to implement (TCO) than Pipelinedeals, and Pipelinedeals is rated higher (88/100) than Symantec ServiceDesk (75/100). Pipelinedeals offers users more features (4) than Symantec ServiceDesk (0). There is a clear winner in this case and it is Pipelinedeals!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Symantec Vs. PipelineDeals

Symantec: Symantec helps consumers and organizations secure and manage their information-driven world. Symantec is a global leader in providing security, storage and systems management solutions to help our customers – from consumers and small businesses to the largest global organizations – secure and manage their information against more risks at more po...

PipelineDeals: We believe in hard work, honesty, and people-centered software. We see customer service as a starting point in everything we do. At the end of the day, both in sales and in business, it’s all about relationships. So, we invite you to get to know us. Our team has been developing, delivering, and zealously supporting the PipelineDeals sales CRM solu...

Who is more expensive? Symantec ServiceDesk or Pipelinedeals?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Symantec ServiceDesk and Pipelinedeals.

Symantec ServiceDesk accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Symantec ServiceDesk is rated 8, which is higher than the average cost of CRM software. Pipelinedeals price starts at $25 per user/month , When comparing Pipelinedeals to its competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: Symantec ServiceDesk is more expensive than Pipelinedeals.

Which software includes more/better features?

We've compared Symantec ServiceDesk Vs. Pipelinedeals based on some of the most important and required CRM features.

Symantec ServiceDesk: We are still working to collect the list of features for Symantec ServiceDesk.

Pipelinedeals: Customer Service, Marketing Automation, Sales Automation, Collaboration Center .

Target customer size

Symantec ServiceDesk's typical customers include: Small, medium and large size businesses, Over 3,000 companies from all over the world, including businesses of all sizes and types, use the software.