Shlomi Lavi /
Dec 14, 2022
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Bottom Line: Which is Better - Intermedia Contact Center or Cloud Contact Pro?
Cloud Contact Pro is more expensive to implement (TCO) than Intermedia Contact Center, and Intermedia Contact Center is rated higher (89/100) than Cloud Contact Pro (83/100). Both tools offer the same amount of features.
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Telax Hosted Call Center Vs. West Unified Communications
Telax Hosted Call Center: Telax Hosted Call Center, provides the capabilities to create a world-class customer care and service desk operation. By leveraging cloud computing, Telax delivers an advanced contact center solution with more functionality than traditional hardware at a fraction of the cost.
Telax clients get a customizable, easy-to-use solution that includes r...
West Unified Communications: Unified communications is about bridging the gaps between people; your teams, your clients, your suppliers and your partners. It’s about ending confusion, obsolescence and complexity for everyone.
Who is more expensive? Intermedia Contact Center or Cloud Contact Pro?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Intermedia Contact Center and Cloud Contact Pro.
Intermedia Contact Center price starts at $35 per user/month , On a scale between 1 to 10 Telax Hosted Call Center is rated 2, which is much lower than the average cost of Call Center software. Cloud Contact Pro price starts at $25 per month , When comparing Cloud Contact Pro to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Intermedia Contact Center cost is around the same cost of Cloud Contact Pro.
Which software includes more/better features?
We've compared Intermedia Contact Center Vs. Cloud Contact Pro based on some of the most important and required Call Center features.
Intermedia Contact Center: CRM with Call Center, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center, Real Time Reporting.
Cloud Contact Pro: Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center, Call Center.
Target customer size
Intermedia Contact Center is best for medium size enterprises that are looking for a way to improve their contact center. and Cloud Contact Pro's target customer size include: Medium and large size businesses.