Shlomi Lavi /
Jul 09, 2022
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Bottom Line: Which is Better - TOPdesk or Vivantio Pro?
TOPdesk is more expensive to implement (TCO) than Vivantio Pro, and TOPdesk is rated higher (82/100) than Vivantio Pro (75/100).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
TOPdesk Vs. Vivantio
TOPdesk: Everyone benefits from high quality services. When service departments such as IT, Facilities Management, and HR run smoothly, your organization follows suit. A service desk is there to ensure that your company can focus on its core tasks. TOPdesk develops user-friendly and affordable software to help service organizations streamline their processe...
Vivantio: The UK's Most Popular SaaS Service Desk Solution.nnFormed in 2003, Vivantio is a privately owned limited company providing web based software solutions to customer service and support teams. nnVivantio was the first UK company to build a single service desk solution designed to be installed at customer premises and offered as a fully managed h...
Who is more expensive? TOPdesk or Vivantio Pro?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for TOPdesk and Vivantio Pro.
TOPdesk price starts at $66 per user/month , On a scale between 1 to 10 TOPdesk is rated 10, which is much higher than the average cost of Help Desk software. Vivantio Pro price starts at $42 per user/month , When comparing Vivantio Pro to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: TOPdesk is more expensive than Vivantio Pro.
Which software includes more/better features?
We've compared TOPdesk Vs. Vivantio Pro based on some of the most important and required Help Desk features.
TOPdesk: We are still working to collect the list of features for TOPdesk.
Vivantio Pro: We are still working to collect the list of features for Vivantio Pro.
Target customer size
TOPdesk's typical customers include: Small, medium and large size businesses, and Vivantio Pro's target customer size include: Small, medium and large size businesses.