Compare Total Dispatch and Smart Service - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Total Dispatch or Smart Service?

Smart Service is more expensive to implement (TCO) than Total Dispatch, and Total Dispatch is rated higher (91/100) than Smart Service (89/100). Smart Service offers users more features (8) than Total Dispatch (0).

Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Total Dispatch Vs. My Service Depot

Total Dispatch: Complete more jobs, on time and under budget with Total Dispatch. The only total field service manager for your desktop and smartphone, Total Dispatch lets you manage your business from anywhere, in real-time. Schedule jobs, route and track employees, manage timecards and run a more efficient business right from your smartphone.

My Service Depot: My Service Depot was founded by technology visionary Wayne “Skip” Stringfield with the goal of creating software people love to use. It is this philosophy that drives not only the software development process, but also the approach to customer support and training. My Service Depot's products include Smart Service™| QuickBooks Scheduling Softwar...

Who is more expensive? Total Dispatch or Smart Service?

The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Total Dispatch and Smart Service.

Total Dispatch price starts at $99 per month , On a scale between 1 to 10 Total Dispatch is rated 4, which is lower than the average cost of Field Service software. Smart Service price starts at $1599.99 per license , When comparing Smart Service to its competitors, the software is rated 6 - similar to the average Field Service software cost.

Bottom line: Smart Service is more expensive than Total Dispatch.

Which software includes more/better features?

We've compared Total Dispatch Vs. Smart Service based on some of the most important and required Field Service features.

Total Dispatch: We are still working to collect the list of features for Total Dispatch.

Smart Service: Mobile Access, Billing & Invoicing, Customer Database, Customer Relationship Management, Construction.

Target customer size

The software is a useful solution for businesses of all sizes with backgrounds in a diverse range of industries. Owing to its nature and comprehensiveness, Smart ServiceTM is ideal for medium and large sized enterprises.