Shlomi Lavi /
Jul 07, 2022
We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - Uservoice Feedback Site or Freshservice?
Uservoice Feedback Site is more expensive to implement (TCO) than Freshservice, and Freshservice is rated higher (87/100) than Uservoice Feedback Site (74/100). Freshservice offers users more features (15) than Uservoice Feedback Site (2). There is a clear winner in this case and it is Freshservice!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Uservoice Vs. FRESHDESK INC.
Uservoice: We give a $*#& about our customers.
Okay, so maybe a dirty word isn’t the most refined way to describe how much we care about our customers and love what we do, but it captures our passion for providing support that’s human. And humane. We talk to our users because we want to understand the features they value most and build the tools that make ...
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Who is more expensive? Uservoice Feedback Site or Freshservice?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Uservoice Feedback Site and Freshservice.
Uservoice Feedback Site price starts at $499 per month , On a scale between 1 to 10 Uservoice Feedback Site is rated 2, which is much lower than the average cost of Help Desk software. Freshservice price starts at $19 per agent/month , When comparing Freshservice to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Uservoice Feedback Site cost is around the same cost of Freshservice.
Which software includes more/better features?
We've compared Uservoice Feedback Site Vs. Freshservice based on some of the most important and required Help Desk features.
Uservoice Feedback Site: Knowledge Base/FAQ, Mobile Integration.
Freshservice: Email integration, Asset Management, Billing and Invoicing, Contract Management, Customer Survey.
Target customer size
Uservoice Feedback Site is ideal for medium and large sized business that intend to offer proper customer support and to gain a clear insight into customer experiences and feedback. Customers of the software include businesses of all sizes and types.