Shlomi Lavi /
Dec 12, 2022
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Bottom Line: Which is Better - Five9 or RingCentral Contact Center?
Five9 is more expensive to implement (TCO) than RingCentral Contact Center, and Five9 is rated higher (87/100) than RingCentral Contact Center (83/100). RingCentral Contact Center offers users more features (5) than Five9 (0).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Coordinated Systems Vs. RingCentral
Coordinated Systems: CSI is the provider of Virtual Observer, a call recording and workforce optimization solution for contact centers. Virtual Observer's robust features include a web-based user interface, Call Recording, Integrated Screen Capture, Call evaluation and scoring, Dashboard Analytics, Call Insight Speech Analytics, Agent Portal for E-learning and agent d...
RingCentral: RingCentral provides cloud computing based phone systems, designed to help small businesses manage mobile, fax, and email communications.
Who is more expensive? Five9 or RingCentral Contact Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Five9 and RingCentral Contact Center.
Five9 price starts at $20,000 per license , On a scale between 1 to 10 Virtual Observer is rated 4, which is lower than the average cost of Call Center software. RingCentral Contact Center price starts at $14.99 per user/month , When comparing RingCentral Contact Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Five9 is more expensive than RingCentral Contact Center.
Which software includes more/better features?
We've compared Five9 Vs. RingCentral Contact Center based on some of the most important and required Call Center features.
Five9: We are still working to collect the list of features for Five9.
RingCentral Contact Center: Blended Call Center, Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center.
Target customer size
Five9's typical customers include: SMBs, The typical customers of RingCentral Contact Center are the business people belonging to small (with employees ranging from 10 to 100) and/or medium-sized (with employees ranging from 100 to 1,000) businesses category as well as large enterprises that use the offering from IT, web and data hosting and related information service sectors, mainly with contact center management.