Shlomi Lavi /
Mar 07, 2023
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Bottom Line: Which is Better - Zoho CRM or Customer Suite?
Customer Suite is more expensive to implement (TCO) than Zoho CRM, and Zoho CRM is rated higher (98/100) than Customer Suite (62/100). Zoho CRM offers users more features (16) than Customer Suite (3). There is a clear winner in this case and it is Zoho CRM!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zoho Vs. ACUMATICA
Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software.
To date, Zoho...
ACUMATICA: Acumatica empowers SMB customers and partners to stay competitive bymaking it easy to adapt to changing business needs. We aim to make ourpowerful Cloud Enterprise Resource Planning solution the platform of choice forSMB businesses.
Who is more expensive? Zoho CRM or Customer Management Suite?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoho CRM and Customer Management Suite.
Zoho CRM price starts at $14 per user/month , On a scale between 1 to 10 Zoho CRM is rated 2, which is much lower than the average cost of CRM software. Customer Management Suite accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Zoho CRM is rated 2, which is much lower than the average cost of CRM software.
Bottom line: Customer Management Suite is more expensive than Zoho CRM.
Which software includes more/better features?
We've compared Zoho CRM Vs. Customer Suite based on some of the most important and required CRM features.
Zoho CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Billing/Invoicing, Campaign Dashboard, Campaign Management, Contact Management, Customer Database, Customer Service, Customer Support Tracking, Dashboards.
Customer Management Suite: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Zoho CRM is focused on startup to medium firms in different markets. Customers of the software mainly include small and medium businesses hailing from diverse industries.