Shlomi Lavi /
Mar 07, 2023
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Bottom Line: Which is Better - Zoho CRM or WebQA?
WebQA is more expensive to implement (TCO) than Zoho CRM, and Zoho CRM is rated higher (98/100) than WebQA (77/100). Zoho CRM offers users more features (16) than WebQA (0). There is a clear winner in this case and it is Zoho CRM!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zoho Vs. WebQA
Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software.
To date, Zoho...
WebQA: Founded in late 2000, WebQA identified customer service as an area of operational improvement for businesses, universities, and governments (GovQA) and subsequently started to develop technologies to automate this area – initially through piloting with large-scale organizations.
In mid 2007, WebQA launched its platform and invested substantially...
Who is more expensive? Zoho CRM or WebQA?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoho CRM and WebQA.
Zoho CRM price starts at $14 per user/month , On a scale between 1 to 10 Zoho CRM is rated 2, which is much lower than the average cost of CRM software. WebQA accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Zoho CRM is rated 2, which is much lower than the average cost of CRM software.
Bottom line: Zoho CRM cost is around the same cost of WebQA.
Which software includes more/better features?
We've compared Zoho CRM Vs. WebQA based on some of the most important and required CRM features.
Zoho CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Billing/Invoicing, Campaign Dashboard, Campaign Management, Contact Management, Customer Database, Customer Service, Customer Support Tracking, Dashboards.
WebQA: We are still working to collect the list of features for WebQA.
Target customer size
Zoho CRM is focused on startup to medium firms in different markets. Customers of the software include small and medium businesses as well as large enterprises.