WebQA Review - why 3 stars?

WebQA Review
ITQlick Score: 77/100
ITQlick Rating: (3/5)
Pricing: 2/10 - low cost
Category: Workflow Management -> WebQA
Ranking:Ranked 21 out of 44 Workflow Management systems
Company: WebQA
Typical customers: Small, medium and large size businesses
Platforms: Desktop
Links: WebQA pricing, WebQA alternatives

Shlomi LaviShlomi Lavi / updated: Nov 21, 2020

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

What is WebQA?

WebQA is a web based customer relationship management solution for businesses of all sizes. It automates sales and marketing and offers collaboration, customer management, and other capabilities. The software was designed and launched by WebQA Inc headquartered in Illinois, United States.

What is WebQA rating? ()

The rating of WebQA is 3 stars out of 5 and the total score is 77 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are WebQA's typical customers?

Customers of the software include small and medium businesses as well as large enterprises. Major industries where it can be deployed include retail and wholesale, manufacturing and automation, financial services, call centers, business process outsourcing, and others.

Is WebQA the best Workflow Management?

WebQA is ranked 21 out of 44 software in their category (Workflow Management systems).

What are their main features and functionalities?

The software offers tailored customer service and comprehensive IT help desk capabilities including knowledge for quick answering of requests. Before any assignment of service priority and work rules, the software attempts to automatically answer the queries from the knowledge base. It also features a customer service payment portal which offers bill payment history, payment selection, payment reporting, and electronic bill presentation.

WebQA offers a variety of custom contact center services including multi-customized portals, collection and management of data and screen pops, customizable dashboards and reports, multi-security levels, departmental call scripts and workflows, elimination of duplicate requests, real-time information updates, tracking and promotion of top questions, information filtering, service request management, auto-routing and logging of requests, and others.

Who are their main alternatives?

Popular alternatives to WebQA: SAP NetWeaver Process Orchestration, Shiftboard, BP Logix Process Director, Everteam BPM, KiSSFLOW, TrackVia, Signavio, Digital Business Transformation Suite, Comindware Tracker, Widen Collective. The full list of competitors can be found here.

What is the cost of WebQA?

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for WebQA

What should you ask WebQA during a demo session? (65 questions)

Schedule a demo with WebQA and access 65 must ask questions for the vendor while watching WebQA in action.

WebQA's list of categories:

CRM
Banking CRM
Casino CRM
Complaint Management
Customer Loyalty
Help Desk
Online CRM
Real Estate CRM
Self-Service Portal
Small Business CRM
Social Media
Email

WebQA Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
WebQA
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
77/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Functionality
15
Review
Compare
SAP
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
91/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Functionality
4
Review
Compare
Shiftboard
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
87/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$45 per month
Functionality
13
BP
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
85/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
10/10
License pricing license pricing (if provided by the software vendor)
$60 per user/month
Functionality
3
Review
Compare
Everteam
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
84/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
10/10
License pricing license pricing (if provided by the software vendor)
$30,000 per year
Functionality
5
Author
Shlomi Lavi - admin

Shlomi Lavi

Website Linkedin Facebook Twitter

Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.