WebQA Review - why 3 stars?
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| ITQlick Score: | 77/100 |
|---|---|
| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | Workflow Management -> WebQA review |
| Ranking: | Ranked 25 out of 48 Workflow Management systems |
| Company: | WebQA |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop |
| Links: | WebQA pricing, WebQA alternatives |
Shlomi Lavi / updated: Feb 22, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Table of Contents
What is WebQA?
WebQA is a web based customer relationship management solution for businesses of all sizes. It automates sales and marketing and offers collaboration, customer management, and other capabilities. The software was designed and launched by WebQA Inc headquartered in Illinois, United States.Who is it best for?
Customers of the software include small and medium businesses as well as large enterprises. Major industries where it can be deployed include retail and wholesale, manufacturing and automation, financial services, call centers, business process outsourcing, and others.Main features and functionalities
The software offers tailored customer service and comprehensive IT help desk capabilities including knowledge for quick answering of requests. Before any assignment of service priority and work rules, the software attempts to automatically answer the queries from the knowledge base. It also features a customer service payment portal which offers bill payment history, payment selection, payment reporting, and electronic bill presentation.WebQA offers a variety of custom contact center services including multi-customized portals, collection and management of data and screen pops, customizable dashboards and reports, multi-security levels, departmental call scripts and workflows, elimination of duplicate requests, real-time information updates, tracking and promotion of top questions, information filtering, service request management, auto-routing and logging of requests, and others.
What is the actual cost?
ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for WebQA.How it stacks up?
Access a head to head analysis of WebQA vs alternative software solutions. ITQlick rating
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Frequently Asked Questions (FAQs)
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Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.