Compare Zoho CRM and Zendesk - Mar 2023

Shlomi Lavi

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Bottom Line: Which is Better - Zoho CRM or Zendesk?

Zendesk is more expensive to implement (TCO) than Zoho CRM, and Zoho CRM is rated higher (98/100) than Zendesk (82/100). Zendesk offers users more features (18) than Zoho CRM (16).

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Zoho Vs. Zendesk

Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Who is more expensive? Zoho CRM or Zendesk Sell?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoho CRM and Zendesk Sell.

Zoho CRM price starts at $14 per user/month , On a scale between 1 to 10 Zoho CRM is rated 2, which is much lower than the average cost of CRM software. Zendesk Sell price starts at $49 per user/month , When comparing Zendesk Sell to its competitors, the software is rated 4 - lower than the average CRM software cost.

Bottom line: Zendesk Sell is more expensive than Zoho CRM.

Which software includes more/better features?

We've compared Zoho CRM Vs. Zendesk based on some of the most important and required CRM features.

Zoho CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Billing/Invoicing, Campaign Dashboard, Campaign Management, Contact Management, Customer Database, Customer Service, Customer Support Tracking, Dashboards.

Zendesk Sell: Mobile Access, Collaboration, Task Management, Business Performance Optimization, Contact Management.

Target customer size

Zoho CRM is focused on startup to medium firms in different markets. and Zendesk Sell's target customer size include: Small, medium and large size businesses.