Shlomi Lavi /
Jul 18, 2022
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Bottom Line: Which is Better - FullStory or Gainsight?
Gainsight is more expensive to implement (TCO) than FullStory, and Gainsight is rated higher (85/100) than FullStory (82/100). Gainsight offers users more features (4) than FullStory (3).
Looking for the right Customer Experience Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
FullStory Vs. Gainsight
FullStory: FullStory records and reproduces real user experiences on your site helping you support customers, boost conversions, and debug faster.
Gainsight: It takes more than technology to align your customer-facing teams around successful outcomes. It takes effective, tested processes. It takes Gainsight prescriptive Customer Success Elements.
Who is more expensive? FullStory or Gainsight?
The real total cost of ownership (TCO) of Customer Experience Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for FullStory and Gainsight.
FullStory price starts at $899 per license , On a scale between 1 to 10 FullStory is rated 2, which is much lower than the average cost of Customer Experience Management software. Gainsight price starts at $2,500 per company/month , When comparing Gainsight to its competitors, the software is rated 4 - lower than the average Customer Experience Management software cost.
Bottom line: Gainsight is more expensive than FullStory.
Which software includes more/better features?
We've compared FullStory Vs. Gainsight based on some of the most important and required Customer Experience Management features.
FullStory: Dashboard, Data Analysis Tools, Data analysis.
Gainsight: Data Analysis Tools, Customer Experience Management, Communications, Product Lifecycle Management.
Target customer size
FullStory's typical customers include: Small, medium and large size businesses, and Gainsight's target customer size include: Small, medium and large size businesses.