Compare Amity and Gainsight - Sep 2022

Shlomi Lavi

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Bottom Line: Which is Better - Amity or Gainsight?

Gainsight is more expensive to implement (TCO) than Amity, and Gainsight is rated higher (85/100) than Amity (80/100). Gainsight offers users more features (4) than Amity (0).

Looking for the right Customer Experience Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Amity Vs. Gainsight

Amity: Amity helps SaaS companies dramatically improve conversions, on-boarding, retention and growth to lower the Cost of Acquiring Customers (CAC) and maximize their Lifetime Value (LTV).nnAmity is the only platform to combine workflow, automation and intelligence so B2B SaaS companies can win at the three core stages critical to their success: get cu...

Gainsight: It takes more than technology to align your customer-facing teams around successful outcomes. It takes effective, tested processes. It takes Gainsight prescriptive Customer Success Elements.

Who is more expensive? Amity or Gainsight?

The real total cost of ownership (TCO) of Customer Experience Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Amity and Gainsight.

Amity price starts at $0.06 per user/month , On a scale between 1 to 10 Amity is rated 2, which is much lower than the average cost of Customer Experience Management software. Gainsight price starts at $2,500 per company/month , When comparing Gainsight to its competitors, the software is rated 4 - lower than the average Customer Experience Management software cost.

Bottom line: Gainsight is more expensive than Amity.

Which software includes more/better features?

We've compared Amity Vs. Gainsight based on some of the most important and required Customer Experience Management features.

Amity: We are still working to collect the list of features for Amity.

Gainsight: Data Analysis Tools, Customer Experience Management, Communications, Product Lifecycle Management.

Target customer size

Amity's typical customers include: Small, medium and large size businesses, and Gainsight's target customer size include: Small, medium and large size businesses.