Shlomi Lavi /
Apr 11, 2022
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Bottom Line: Which is Better - Avaya or ShoreTel?
ShoreTel is more expensive to implement (TCO) than Avaya, and ShoreTel is rated higher (92/100) than Avaya (73/100).
Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Avaya Vs. ShoreTel, Inc.
Avaya: Avaya is a global leader in business communications systems. The company provides unified communications, contact centres, data solutions and related services directly and through its channel partners to leading businesses and organisations around the world.
ShoreTel, Inc.: ShoreTel Sky is a service of ShoreTel, Inc. (NASDAQ: SHOR), a leading provider of IP PBX, unified communications and business phone system solutions.
Founded in 1996, ShoreTel believes that technology should enhance communications, making them transparent and natural. ShoreTel’s innovative approach to UC system delivery platforms includes both o...
Who is more expensive? Avaya or ShoreTel?
The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Avaya and ShoreTel.
Avaya price starts at $19.95 per user/month , On a scale between 1 to 10 Avaya is rated 4, which is lower than the average cost of VoIP software. ShoreTel price starts at $19.99 per user/month , When comparing ShoreTel to its competitors, the software is rated 4 - lower than the average VoIP software cost.
Bottom line: Avaya cost is around the same cost of ShoreTel.
Which software includes more/better features?
We've compared Avaya Vs. ShoreTel based on some of the most important and required VoIP features.
Avaya: We are still working to collect the list of features for Avaya.
ShoreTel: We are still working to collect the list of features for ShoreTel.
Target customer size
Avaya's typical customers include: Medium and large size businesses, and ShoreTel's target customer size include: Medium and large size businesses.