Shlomi Lavi /
Nov 12, 2022
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Bottom Line: Which is Better - inContact CXone or inContact CXone?
inContact CXone is more expensive to implement (TCO) than inContact CXone, and inContact CXone is rated with the same score (64/100) as inContact CXone (64/100). Both tools offer the same amount of features.
Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Brand Embassy Vs. Brand Embassy
Brand Embassy: Brand Embassy is a next-level customer service platform. It’s like a call centre, but on social media. Recently awarded by Red Herring Europe 2013 for the most innovative companies. Used by Vodafone, Telefonica O2, T-Mobile, KIA, Air bank, ING and others. The company's vision is to become a global industry expert on Social Care & Customer Experi...
Brand Embassy: Brand Embassy is a next-level customer service platform. It’s like a call centre, but on social media. Recently awarded by Red Herring Europe 2013 for the most innovative companies. Used by Vodafone, Telefonica O2, T-Mobile, KIA, Air bank, ING and others. The company's vision is to become a global industry expert on Social Care & Customer Experi...
Who is more expensive? inContact CXone or Brand Embassy?
The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for inContact CXone and Brand Embassy.
inContact CXone price starts at $70 per user/month , On a scale between 1 to 10 Brand Embassy is rated 2, which is much lower than the average cost of Chat software. Brand Embassy price starts at $70 per user/month , When comparing Brand Embassy to its competitors, the software is rated 2 - much lower than the average Chat software cost.
Bottom line: inContact CXone cost is around the same cost of Brand Embassy.
Which software includes more/better features?
We've compared inContact CXone Vs. inContact CXone based on some of the most important and required Chat features.
inContact CXone: Data Import/Export, Basic Reports, Online Customer Support.
Brand Embassy: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
inContact CXone is suitable for a wide range of industries including telecom, financial, retail, online shopping and high tech. inContact CXone is suitable for a wide range of industries including telecom, financial, retail, online shopping and high tech.