Compare Olark and inContact CXone - Nov 2022
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Bottom Line: Which is Better - Olark or inContact CXone?
inContact CXone is more expensive to implement (TCO) than Olark, and Olark is rated higher (91/100) than inContact CXone (64/100). Both tools offer the same amount of features.
Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Olark Vs. Brand Embassy
Olark: Olark is: Ben Congleton, Roland Osborne, Matt Pizzimenti, Zach Steindler, Aaron Wilson, Bill Thompson, Brandon Dimcheff, Sunir Shah, Lindsay Elia, Jeff Zellner, Ryan LaBarge, Joe Westhead, Kyle Lambert, Laure Parsons, Fernando Takai, and Nick MacInnis. We build slick software (and climb Redwoods) Formally launched in August of 2009, we receiv...
Brand Embassy: Brand Embassy is a next-level customer service platform. It’s like a call centre, but on social media. Recently awarded by Red Herring Europe 2013 for the most innovative companies. Used by Vodafone, Telefonica O2, T-Mobile, KIA, Air bank, ING and others. The company's vision is to become a global industry expert on Social Care & Customer Experi...
Who is more expensive? Olark or Brand Embassy?
The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Olark and Brand Embassy.
Olark price starts at $29 per seat/month , On a scale between 1 to 10 Olark is rated 2, which is much lower than the average cost of Chat software. Brand Embassy price starts at $70 per user/month , When comparing Brand Embassy to its competitors, the software is rated 2 - much lower than the average Chat software cost.
Bottom line: Olark cost is around the same cost of Brand Embassy.
Which software includes more/better features?
We've compared Olark Vs. inContact CXone based on some of the most important and required Chat features.
Olark: Data Import/Export, Basic Reports, Online Customer Support.
Brand Embassy: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Olark is suitable for startup marketers, small companies and companies providing online services. inContact CXone is suitable for a wide range of industries including telecom, financial, retail, online shopping and high tech.
inContact CXone
starts at $70 per user/month
Brand Embassy is a social media customer care software that can help users to comment and respond on the major social networks from one single solution. Users can track any mention of their products in both soc...
Compare PricingCompare specifications
Olark Specifications
ITQlick Score: | 91/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Chat -> Olark review |
Company: | Olark |
Pricing: | starts at $29 per seat/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Olark review, Olark pricing, Olark alternatives |
inContact CXone Specifications
ITQlick Score: | 64/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Chat -> inContact CXone review |
Company: | Brand Embassy |
Pricing: | starts at $70 per user/month |
Typical customers: | Start up, Small business, Medium business, Large business |
Platforms: | Desktop, Mobile |
Links: | inContact CXone review, inContact CXone pricing, inContact CXone alternatives |
Compare features
Olark: 3 Features
Brand Embassy: 3 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.