inContact CXone Review - why 4.9 stars?
Compare Pricing
| ITQlick Score: | 64/100 |
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| ITQlick Rating: |
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| Pricing: | 3.8/10 - low cost |
| Category: | Chat -> inContact CXone review |
| Ranking: | Ranked 34 out of 45 Chat systems |
| Company: | Brand Embassy |
| Pricing: | starts at $70 per user/month |
| Typical customers: | Start up, Small business, Medium business, Large business |
| Platforms: | Desktop, Mobile |
| Links: | inContact CXone pricing, inContact CXone alternatives |
Shlomi Lavi / updated: Nov 12, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Table of Contents
What is inContact CXone?
inContact CXone is a social media customer care software that can help users to comment and respond on the major social networks from one single solution. Users can track any mention of their products in both social networking platforms and online discussions.inContact CXone was founded back in 2011, is headquartered in Prague, Czech Republic and is popular for their Software as a Service social media customer care platform.
Who is it best for?
inContact CXone is suitable for a wide range of industries including telecom, financial, retail, online shopping and high tech. Kia, Vodafone and T-Mobile are some of the clients of inContact CXone.Main features and functionalities
inContact CXone comes with automatic routing, post prioritization, customer segmenting, sentiment tracking in social CRM, team collaboration, response time tracking, integrate blog and discussion monitoring features. It can ensure collaboration between your PR, marketing and customer service teams.What is the actual cost?
inContact CXone is available in three different pricing plans for users: Professional plan which costs $70 per user per month, Enterprise plan which costs $140 per user per month and Elite plan which costs $200 per user per month.ITQlick pricing score is 3.8 out of 10 (10 is most expensive). Access ITQlick pricing guide for inContact CXone. You can also find here pricing information from inContact CXone's website.
Pros
- inContact CXone can notify users about any mention of their brands online including social networking sites and online discussions
- inContact CXone supports integration with SalesForce.com unlike other similar tools
- The social media customer care software offers automated routing/re-routing feature unlike other similar tools
Cons
- inContact CXone offers only 14-days free trial instead of 30-days like other similar tools
- inContact CXone Professional and Enterprise pricing plan doesn’t support integration with SalesForce.com
- The social media customer care software is not compatible with all the software out there which can be a problem for some users
How it stacks up?
Access a head to head analysis of inContact CXone vs alternative software solutions.Frequently Asked Questions (FAQs)
List of categories
List of features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.