inContact CXone - Top Competitors (Nov 2022)

Brand Embassy Review
ITQlick Score: 64/100
ITQlick Rating:
Pricing: 3.8/10 - low cost
Category: Chat -> inContact CXone review -> inContact CXone competitors
Ranking:Ranked 34 out of 45 Chat systems
Company: Brand Embassy
Pricing: starts at $70 per user/month
Typical customers: Start up, Small business, Medium business, Large business
Platforms: Desktop, Mobile
Links: inContact CXone review, inContact CXone pricing guide
Shlomi LaviShlomi Lavi / updated: Nov 12, 2022

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inContact CXone vs. Alternatives in 2024

Lithium and Conversocial are some of the clients of inContact CXone. Lithium comes with engagement workflow, analytical data history, text analytics and business intelligence features but it’s slightly expensive comparing to other similar tools. Conversocial comes with natural language processing, conversation history and workflow management features but its analytics tool offers very limited number of features.

inContact CXone alternatives - for small & large Business

Here are the top 4 alternatives to inContact CXone that are worth checking out: Olark for SMBs, Chatra for large size business, Pure Chat for growing companies, and Zoho SalesIQ for low budget organizations.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
inContac...
ITQlick rating
4.9/5
Score
64/100
Pricing
3.8/10
License pricing
$70 per user/month
Functionality
18
Best for SMBs
Olark
ITQlick rating
4.6/5
Score
91/100
Pricing
2.4/10
License pricing
$29 per seat/month
Functionality
5
Review
Best for Enterprise
Chatra
ITQlick rating
4.8/5
Score
90/100
Pricing
3/10
License pricing
$17 per agent/month
Functionality
14
Review
Growing
Pure Cha...
ITQlick rating
4.6/5
Score
90/100
Pricing
2.8/10
License pricing
$39 per month
Functionality
5
Free version
Zoho Sal...
ITQlick rating
4.5/5
Score
78/100
Pricing
2.8/10
License pricing
$7 per operator/month
Functionality
6

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.