Shlomi Lavi /
Nov 12, 2022
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Bottom Line: Which is Better - inContact CXone or Chatra?
inContact CXone is more expensive to implement (TCO) than Chatra, and Chatra is rated higher (90/100) than inContact CXone (64/100). inContact CXone offers users more features (3) than Chatra (0).
Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Brand Embassy Vs. Chatra
Brand Embassy: Brand Embassy is a next-level customer service platform. It’s like a call centre, but on social media. Recently awarded by Red Herring Europe 2013 for the most innovative companies. Used by Vodafone, Telefonica O2, T-Mobile, KIA, Air bank, ING and others. The company's vision is to become a global industry expert on Social Care & Customer Experi...
Chatra: Chatra is made to increase online sales but in a friendly, helpful way. Just because software is designed for business doesn’t mean it has to be clunky and corporate. You can’t grab a coffee with every single potential customer, but we think that Chatra is the next best thing.
Who is more expensive? inContact CXone or Chatra?
The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for inContact CXone and Chatra.
inContact CXone price starts at $70 per user/month , On a scale between 1 to 10 Brand Embassy is rated 2, which is much lower than the average cost of Chat software. Chatra price starts at $17 per agent/month , When comparing Chatra to its competitors, the software is rated 2 - much lower than the average Chat software cost.
Bottom line: inContact CXone cost is around the same cost of Chatra.
Which software includes more/better features?
We've compared inContact CXone Vs. Chatra based on some of the most important and required Chat features.
inContact CXone: Data Import/Export, Basic Reports, Online Customer Support.
Chatra: We are still working to collect the list of features for Chatra.
Target customer size
inContact CXone is suitable for a wide range of industries including telecom, financial, retail, online shopping and high tech. and Chatra's target customer size include: Small, medium and large size businesses.