Compare Pure Chat and inContact CXone - Nov 2022

Shlomi Lavi

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Bottom Line: Which is Better - Pure Chat or inContact CXone?

inContact CXone is more expensive to implement (TCO) than Pure Chat, and Pure Chat is rated higher (90/100) than inContact CXone (64/100). inContact CXone offers users more features (3) than Pure Chat (0).

Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Pure Chat, Inc. Vs. Brand Embassy

Pure Chat, Inc.: Small businesses can generate more leads and drive sales with Pure Chat! When companies add Pure Chat to their website they can message multiple leads and customers at once--instead of spending hours talking on the phone! They can also chat with new website visitors at their desktop or on the go with our mobile apps. Pure Chat is simple and intuiti...

Brand Embassy: Brand Embassy is a next-level customer service platform. It’s like a call centre, but on social media. Recently awarded by Red Herring Europe 2013 for the most innovative companies. Used by Vodafone, Telefonica O2, T-Mobile, KIA, Air bank, ING and others. The company's vision is to become a global industry expert on Social Care & Customer Experi...

Who is more expensive? Pure Chat or Brand Embassy?

The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Pure Chat and Brand Embassy.

Pure Chat price starts at $39 per month , On a scale between 1 to 10 Pure Chat is rated 2, which is much lower than the average cost of Chat software. Brand Embassy price starts at $70 per user/month , When comparing Brand Embassy to its competitors, the software is rated 2 - much lower than the average Chat software cost.

Bottom line: Pure Chat cost is around the same cost of Brand Embassy.

Which software includes more/better features?

We've compared Pure Chat Vs. inContact CXone based on some of the most important and required Chat features.

Pure Chat: We are still working to collect the list of features for Pure Chat.

Brand Embassy: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

The software is a most viable solution for small and medium sized businesses. inContact CXone is suitable for a wide range of industries including telecom, financial, retail, online shopping and high tech.