Shlomi Lavi /
Dec 13, 2022
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Bottom Line: Which is Better - Calabrio One Suite or Parakeet?
Calabrio One Suite is more expensive to implement (TCO) than Parakeet, and Parakeet is rated higher (84/100) than Calabrio One Suite (81/100). Parakeet offers users more features (5) than Calabrio One Suite (0). There is a clear winner in this case and it is Parakeet!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Calabrio, Inc Vs. Parakeet Communications
Calabrio, Inc: Calabrio provides call center workforce optimization software that’s easy to implement, use and maintain. Calabrio One™, a unique Web 2.0-based software suite, makes it easier to get call recording, quality management, workforce management, speech analytics, performance management and customer interaction working together for increased value. Solut...
Parakeet Communications: Get started with a phone system designed from the ground up for modern teams, running across all of your existing devices, and seamlessly integrated with your favorite apps.
Who is more expensive? Calabrio One Suite or Parakeet?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Calabrio One Suite and Parakeet.
Calabrio One Suite price starts at $295 per license , On a scale between 1 to 10 Calabrio One Suite is rated 4, which is lower than the average cost of Call Center software. Parakeet price starts at $15 per user/month , When comparing Parakeet to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Calabrio One Suite is more expensive than Parakeet.
Which software includes more/better features?
We've compared Calabrio One Suite Vs. Parakeet based on some of the most important and required Call Center features.
Calabrio One Suite: We are still working to collect the list of features for Calabrio One Suite.
Parakeet: ACD (Automatic Call Distribution), Blended Call Center, Inbound Call Center, Outbound Call Center, Call Center.
Target customer size
Calabrio One Suite's typical customers include: Medium and large size businesses, and Parakeet's target customer size include: Small, medium and large size businesses.