Compare Cisco WebEx Support Center and CustomerWise - Nov 2022

Shlomi Lavi

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Bottom Line: Which is Better - Cisco WebEx Support Center or CustomerWise?

Cisco WebEx Support Center is more expensive to implement (TCO) than CustomerWise, and Cisco WebEx Support Center is rated higher (85/100) than CustomerWise (65/100). Cisco WebEx Support Center offers users more features (3) than CustomerWise (0).

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

WebEx Vs. CustomerWise

WebEx: Collaborate with colleagues across your organization, or halfway across the planet. Meet online and share files, information, and expertise. We help your ideas get better by letting you collaborate with the people you need easily! WebEx let's you share your desktop, your app or your file real-time, while you meet with other on the phone or via VoI...

CustomerWise: CustomerWise is a comprehensive customer support and business process management solution that is ideal for the unique requirements of B2B technology companies. By integrating support and service ticket management, customer self-service, license and contract management, and a product knowledgebase, CustomerWise empowers you to focus on customer s...

Who is more expensive? Cisco WebEx Support Center or CustomerWise?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Cisco WebEx Support Center and CustomerWise.

Cisco WebEx Support Center price starts at $13.50 per user/month , On a scale between 1 to 10 Cisco WebEx Support Center is rated 6, which is similar to the average cost of Customer Service software. CustomerWise accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Cisco WebEx Support Center is rated 6, which is similar to the average cost of Customer Service software.

Bottom line: Cisco WebEx Support Center is more expensive than CustomerWise.

Which software includes more/better features?

We've compared Cisco WebEx Support Center Vs. CustomerWise based on some of the most important and required Customer Service features.

Cisco WebEx Support Center: Data Import/Export, Basic Reports, Online Customer Support.

CustomerWise: We are still working to collect the list of features for CustomerWise.

Target customer size

Cisco WebEx Support Center's typical customers include: Medium and large size businesses, and CustomerWise's target customer size include: Start up, Small business, Medium business, Large business.