Compare Cisco WebEx Support Center and Sales Service Cloud - Jun 2022

Shlomi LaviShlomi Lavi / Jun 23, 2022

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Bottom Line: Which is Better - Cisco WebEx Support Center or Sales Service Cloud?

Cisco WebEx Support Center is more expensive to implement (TCO) than Sales Service Cloud, Cisco WebEx Support Center is rated higher (85/100) than Sales Service Cloud (83/100). Sales Service Cloud offers more features (15) to their users than Cisco WebEx Support Center (3).

Looking for the right Customer Service solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How WebEx compares with Salesforce.com?

WebEx: Collaborate with colleagues across your organization, or halfway across the planet. Meet online and share files, information, and expertise. We help your ideas get better by letting you collaborate with the people you need easily! WebEx let's you share your desktop, your app or your file real-time, while you meet with other on the phone or via VoI...

Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...

Who's more expensive? Cisco WebEx Support Center or Sales Service Cloud?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Cisco WebEx Support Center and Sales Service Cloud.

Cisco WebEx Support Center price starts at $13.50 per user/month , on a scale between 1 to 10 Cisco WebEx Support Center is rated 6, which is similar to the average cost of Customer Service software. Sales Service Cloud price starts at $25 per user/month , when comparing Sales Service Cloud to their competitors, the software is rated 4 - lower than the average Customer Service software cost.

Bottom line: Cisco WebEx Support Center is more expensive than Sales Service Cloud.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Cisco WebEx Support Center Vs. Sales Service Cloud based on some of the most important and required Customer Service features. Cisco WebEx Support Center: Data Import/Export, Basic Reports, Online Customer Support. Sales Service Cloud: Campaign Dashboard, Contact Management, Customer Service, Customer Support Tracking, Dashboards.

Target customer size

Cisco WebEx Support Center's typical customers include: Medium and large size businesses, Sales Service Cloud offers CRM solutions for companies of all sizes, small, mid-size and enterprise organizations.

Cisco WebEx Support Center

ITQlick rating
(3.1/5)

starts at $13.50 per user/month

Cisco Webex Support Center is a customer service software developed to empower businesses with customer service support.

Categories: Customer Service, Customer Success, Conference Calling.

Sales Service Cloud

ITQlick rating
(4.2/5)

starts at $25 per user/month

Sales Service Cloud is a customer service software that can help users to manage their customer service from any device, anytime, anywhere. Users can also include the one-touch service directly in their product...

Categories: Mobile, Complaint Management, Customer Service, Help Desk, Mobile CRM.

Compare specifications

Compare features

Cisco WebEx Support Center: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

Sales Service Cloud: 15 Features

Campaign Dashboard
Contact Management
Customer Service
Customer Support Tracking
Dashboards
Email Marketing
Knowledge Base
Marketing Automation
Multi-Channel Marketing
Remote Access
Sales Automation
Sales Forecasting
Social Media
Automatic Lead Entry
Shared Contacts
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Cisco We...
ITQlick rating
3.1/5
Score
85/100
Pricing
6.6/10
License pricing
$13.50 per user/month
Functionality
6
Compare
Sales Se...
ITQlick rating
4.2/5
Score
83/100
Pricing
4.2/10
License pricing
$25 per user/month
Functionality
43
Customer...
ITQlick rating
4.8/5
Score
97/100
Pricing
5.8/10
License pricing
$29 per month
Functionality
9
Zoho Sup...
ITQlick rating
5/5
Score
94/100
Pricing
3.6/10
License pricing
$12 per user/month
Functionality
43
Pipeline...
ITQlick rating
4.3/5
Score
87/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
4
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.