Shlomi Lavi / Apr 26, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. Learn more by reading our advertiser disclosure.
Cisco WebEx Support Center is more expensive to implement (TCO) than Sales Service Cloud, Cisco WebEx Support Center is rated higher (85/100) than Sales Service Cloud (83/100). Sales Service Cloud offers more features (15) to their users than Cisco WebEx Support Center (3).
Looking for the right Customer Service solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:
Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...
WebEx: Collaborate with colleagues across your organization, or halfway across the planet. Meet online and share files, information, and expertise. We help your ideas get better by letting you collaborate with the people you need easily! WebEx let's you share your desktop, your app or your file real-time, while you meet with other on the phone or via VoI...
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Sales Service Cloud and Cisco WebEx Support Center.
Sales Service Cloud price starts at $90 per user/month , on a scale between 1 to 10 Sales Service Cloud is rated 4, which is lower than the average cost of Customer Service software. Cisco WebEx Support Center price starts at $13.50 per user/month , when comparing Cisco WebEx Support Center to their competitors, the software is rated 6 - similar to the average Customer Service software cost.
Bottom line:Cisco WebEx Support Center is more expensive than Sales Service Cloud.
As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Sales Service Cloud Vs. Cisco WebEx Support Center based on some of the most important and required Customer Service features. Sales Service Cloud: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Campaign Dashboard, Contact Management, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Knowledge Base, Marketing Automation. Cisco WebEx Support Center: Data Import/Export, Basic Reports, Online Customer Support.
Sales Service Cloud offers CRM solutions for companies of all sizes, small, mid-size and enterprise organizations. and Cisco WebEx Support Center's target customer size include: Medium and large size businesses.
starts at $90 per user/month
Sales Service Cloud is a customer service software that can help users to manage their customer service from any device, anytime, anywhere. Users can also include the one-touch service directly in their product...
Compare Pricingstarts at $13.50 per user/month
Cisco Webex Support Center is a customer service software developed to empower businesses with customer service support.
Compare Pricing| ITQlick Score: | 83/100 |
|---|---|
| ITQlick Rating: | (4.2/5) |
| Pricing: | 4/10 - average cost |
| Category: | Customer Service -> Sales Service Cloud |
| Company: | Salesforce.com |
| Pricing: | starts at $90 per user/month |
| Typical customers: | Start up, Small business, Medium business, Large business |
| Platforms: | Desktop, Cloud |
| Links: | Sales Service Cloud review, Sales Service Cloud pricing, Sales Service Cloud alternatives |
| ITQlick Score: | 85/100 |
|---|---|
| ITQlick Rating: | (3.1/5) |
| Pricing: | 6/10 - average cost |
| Category: | Customer Service -> Cisco WebEx Support Center |
| Company: | WebEx |
| Pricing: | starts at $13.50 per user/month |
| Typical customers: | Medium and large size businesses |
| Platforms: | Cloud |
| Links: | Cisco WebEx Support Center review, Cisco WebEx Support Center pricing, Cisco WebEx Support Center alternatives |
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.