Shlomi Lavi /
Jun 03, 2023
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Bottom Line: Which is Better - ConnectWise ScreenConnect or DameWare Remote Support?
DameWare Remote Support is more expensive to implement (TCO) than ConnectWise ScreenConnect, and ConnectWise ScreenConnect is rated higher (94/100) than DameWare Remote Support (81/100). ConnectWise ScreenConnect offers users more features (5) than DameWare Remote Support (3). There is a clear winner in this case and it is ConnectWise ScreenConnect!
Looking for the right Remote Support solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
ConnectWise Vs. SolarWinds
ConnectWise: Over the last 28 years, ConnectWise has become the premier business operating system for IT solution providers. Today more than 49,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability.
SolarWinds: Since our founding in 1999, SolarWinds’ (NYSE: SWI) mission has been to provide purpose-built products that are designed to make IT professionals’ jobs easier. We offer value-driven products and tools that solve a broad range of IT management challenges – whether those challenges are related to networks, servers, applications, storage or virtualiza...
Who is more expensive? ConnectWise ScreenConnect or DameWare Remote Support?
The real total cost of ownership (TCO) of Remote Support software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ConnectWise ScreenConnect and DameWare Remote Support.
ConnectWise ScreenConnect price starts at $27 per user/month , On a scale between 1 to 10 ConnectWise Control is rated 2, which is much lower than the average cost of Remote Support software. DameWare Remote Support price starts at $540 per license , When comparing DameWare Remote Support to its competitors, the software is rated 4 - lower than the average Remote Support software cost.
Bottom line: DameWare Remote Support is more expensive than ConnectWise ScreenConnect.
Which software includes more/better features?
We've compared ConnectWise ScreenConnect Vs. DameWare Remote Support based on some of the most important and required Remote Support features.
ConnectWise ScreenConnect: Basic Reports, Chat, Data Import/Export, Online Customer Support, Task Management.
DameWare Remote Support: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
ConnectWise ScreenConnect's typical customers include: Small, medium and large size businesses, and DameWare Remote Support's target customer size include: Start up, Small business, Medium business, Large business.