Shlomi Lavi /
Jan 10, 2023
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Bottom Line: Which is Better - Customer Thermometer or Kapture CRM?
Kapture CRM is more expensive to implement (TCO) than Customer Thermometer, and Customer Thermometer is rated higher (97/100) than Kapture CRM (75/100). Customer Thermometer offers users more features (7) than Kapture CRM (0). There is a clear winner in this case and it is Customer Thermometer!
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Customer Thermometer Vs. KAPTURE
Customer Thermometer: Before starting Customer Thermometer, we ran our own marketing agencies. Between us, we had over 100 clients; most were Fortune 500 and FTSE 350 companies.
We experienced the same problem. Once you get beyond about 20 staff it is impossible to handle the customers yourself. And that’s a really good thing.
You need to go and hire bright, enthu...
KAPTURE: Welcome and congratulations! You’re finally going to say good bye to all your niggling worries related to sales, marketing and other operational hassles. An ingenious cloud based Sales CRM Platform, developed by a panel of technology experts and highly experienced professionals from different industries, KAPTURE is your one-stop solution to automat...
Who is more expensive? Customer Thermometer or Kapture CRM?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Customer Thermometer and Kapture CRM.
Customer Thermometer price starts at $29 per month , On a scale between 1 to 10 Customer Thermometer is rated 4, which is lower than the average cost of Customer Service software. Kapture CRM price starts at $35 per user/month , When comparing Kapture CRM to its competitors, the software is rated 8 - higher than the average Customer Service software cost.
Bottom line: Kapture CRM is more expensive than Customer Thermometer.
Which software includes more/better features?
We've compared Customer Thermometer Vs. Kapture CRM based on some of the most important and required Customer Service features.
Customer Thermometer: Contact Management, Customer Database, Customer Service, Customer Support Tracking, Sales Reports, Email Invitations & Reminders, Site Intercept Survey.
Kapture CRM: We are still working to collect the list of features for Kapture CRM.
Target customer size
Customer Thermometer is ideal for different companies, big or small. Kapture CRM is a tool designed for small businesses (1-20 employees) to medium-sized companies (10-100 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of customer support and CRM.