Shlomi Lavi / Nov 29, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Customer Thermometer is more expensive to implement (TCO) than Puzzel, and Customer Thermometer is rated higher (97/100) than Puzzel (62/100). Customer Thermometer offers users more features (7) than Puzzel (3).
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Customer Thermometer: Before starting Customer Thermometer, we ran our own marketing agencies. Between us, we had over 100 clients; most were Fortune 500 and FTSE 350 companies. We experienced the same problem. Once you get beyond about 20 staff it is impossible to handle the customers yourself. And that’s a really good thing. You need to go and hire bright, enthu...
Logicalware: At Logicalware, your customers mean as much to us as they do to you, after all, it’s what we do. We help companies serve their customers better by providing tools to do this in the most effective and efficient way possible. Based in Edinburgh, Scotland, Logicalware is a young, dynamic company providing customer service support to a range of compan...
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Customer Thermometer and Logicalware.
Customer Thermometer price starts at $29 per month , On a scale between 1 to 10 Customer Thermometer is rated 4, which is lower than the average cost of Customer Service software. Logicalware price starts at $59 per user/month , When comparing Logicalware to its competitors, the software is rated 2 - much lower than the average Customer Service software cost.
Bottom line: Customer Thermometer is more expensive than Logicalware.
We've compared Customer Thermometer Vs. Puzzel based on some of the most important and required Customer Service features.
Customer Thermometer: Contact Management, Customer Database, Customer Service, Customer Support Tracking, Sales Reports, Email Invitations & Reminders, Site Intercept Survey.
Logicalware: Data Import/Export, Basic Reports, Online Customer Support.
Customer Thermometer is ideal for different companies, big or small. Mostly the deployment of Puzzel has been found in small and medium businesses.
starts at $29 per month
Customer Thermometer software is an on-premise cloud-hosted Customer Support solution that helps its users to receive real-time and actionable feedback from every email they send. The platform is a business app...
Compare Pricingstarts at $59 per user/month
At Logicalware we work with a wide range of UK and international companies, helping them to provide a better all-round customer experience. We offer a smart, efficient cloud – hosted solution to enable customer...
Compare Pricing| ITQlick Score: | 97/100 |
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| ITQlick Rating: |
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| Pricing: | 4/10 - average cost |
| Category: | Customer Service -> Customer Thermometer review |
| Company: | Customer Thermometer |
| Pricing: | starts at $29 per month |
| Typical customers: | Start up, Small business, Medium business, Large business |
| Platforms: | Desktop |
| Links: | Customer Thermometer review, Customer Thermometer pricing, Customer Thermometer alternatives |
| ITQlick Score: | 62/100 |
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| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | Customer Service -> Puzzel review |
| Company: | Logicalware |
| Pricing: | starts at $59 per user/month |
| Typical customers: | Medium and large size businesses |
| Platforms: | Desktop |
| Links: | Puzzel review, Puzzel pricing, Puzzel alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.