Compare GoToAssist and Capsule CRM - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - GoToAssist or Capsule CRM?

GoToAssist is more expensive to implement (TCO) than Capsule CRM, and Capsule CRM is rated higher (94/100) than GoToAssist (84/100). Capsule CRM offers users more features (3) than GoToAssist (0). There is a clear winner in this case and it is Capsule CRM!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

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Who is more expensive? GoToAssist or Capsule CRM?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for GoToAssist and Capsule CRM.

GoToAssist price starts at $69 per agent/month , On a scale between 1 to 10 GoToAssist is rated 4, which is lower than the average cost of CRM software. Capsule CRM price starts at $18 per user/month , When comparing Capsule CRM to its competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: GoToAssist is more expensive than Capsule CRM.

Which software includes more/better features?

We've compared GoToAssist Vs. Capsule CRM based on some of the most important and required CRM features.

GoToAssist: We are still working to collect the list of features for GoToAssist.

Capsule CRM: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

The software is equipped enough to meet the needs of all business sizes and a variety of types. Customers of the software mainly include small and medium businesses from different industrial backgrounds.