Shlomi Lavi / Jul 25, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Oracle Service Cloud is more expensive to implement (TCO) than HEAT Cloud Solutions, and HEAT Cloud Solutions is rated higher (81/100) than Oracle Service Cloud (77/100). HEAT Cloud Solutions offers users more features (14) than Oracle Service Cloud (4). There is a clear winner in this case and it is HEAT Cloud Solutions!
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
FrontRange Solutions: FrontRange is the global leader in Hybrid IT Service Management (ITSM) solutions for enterprises of all sizes. With its suite of HEAT applications, FrontRange is the only ITSM provider in the world that delivers Service Management software with fully integrated Voice Automation and Client Management capabilities on-premise and in the cloud. HEAT ma...
Oracle: With more than 380,000 customers—including 100 of the Fortune 100—and with deployments across a wide variety of industries in more than 145 countries around the globe, Oracle offers an optimized and fully integrated stack of business hardware and software systems. Oracle engineers hardware and software to work together in the cloud and in your data...
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for HEAT Cloud Solutions and Oracle Service Cloud.
HEAT Cloud Solutions price starts at $1,695 per user/month , On a scale between 1 to 10 HEAT Cloud Solutions is rated 4, which is lower than the average cost of Customer Service software. Oracle Service Cloud price starts at $90 per license , When comparing Oracle Service Cloud to its competitors, the software is rated 8 - higher than the average Customer Service software cost.
Bottom line: Oracle Service Cloud is more expensive than HEAT Cloud Solutions.
We've compared HEAT Cloud Solutions Vs. Oracle Service Cloud based on some of the most important and required Customer Service features.
HEAT Cloud Solutions: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Event Logs, Hardware Inventory, IT Asset Management, IT Cost Management, Problem Management, Service Management, Service Portfolio, Service Reporting.
Oracle Service Cloud: Email Integration, Self Service Portal, Help Desk, Network Management.
Heat Cloud solutions are meant for use by Service and Support teams, Service Desks and Help Desks to provide high quality client service. Customers of the software include small and medium businesses as well as large enterprises.
starts at $1,695 per user/month
HEAT Cloud Solutions provides a powerful Service Management tool that can seamlessly integrate both the Client and Services function of a business. The software has been built specifically for the cloud with th...
Compare Pricingstarts at $90 per license
Oracle Service Cloud is a web based customer relationship management solution for businesses of all sizes. It offers such services as knowledge management, policy administration, field service management, and o...
Compare Pricing| ITQlick Score: | 81/100 |
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| ITQlick Rating: |
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| Pricing: | 4/10 - average cost |
| Category: | Customer Service -> HEAT Cloud Solutions review |
| Company: | FrontRange Solutions |
| Pricing: | starts at $1,695 per user/month |
| Typical customers: | Medium and large size businesses |
| Platforms: | Desktop, Cloud |
| Links: | HEAT Cloud Solutions review, HEAT Cloud Solutions pricing, HEAT Cloud Solutions alternatives |
| ITQlick Score: | 77/100 |
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| ITQlick Rating: |
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| Pricing: | 8/10 - high cost |
| Category: | Customer Service -> Oracle Service Cloud review |
| Company: | Oracle |
| Pricing: | starts at $90 per license |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | Oracle Service Cloud review, Oracle Service Cloud pricing, Oracle Service Cloud alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.