Compare LiveVox Predictive Dialer and QueueMetrics - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - LiveVox Predictive Dialer or QueueMetrics?

LiveVox Predictive Dialer is more expensive to implement (TCO) than QueueMetrics, and LiveVox Predictive Dialer is rated higher (87/100) than QueueMetrics (85/100). QueueMetrics offers users more features (5) than LiveVox Predictive Dialer (3).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

LiveVox Vs. Loway

LiveVox : LiveVox is the leading provider of cloud contact center solutions. LiveVox offers an integrated hosted predictive dialer, ACD, IVR, call recording and business analytics suite. The patented, fully burstable LiveVox platform utilizes carrier IP/MPLS networks and delivers multi-site deployment, routing and controls. LiveVox is headquartered in San Fr...

Loway: Since 2004 we are leading the way in the development of advanced software solutions for the Asterisk PBX, setting up modern standards for call center performance measurement.

Who is more expensive? LiveVox Predictive Dialer or QueueMetrics?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LiveVox Predictive Dialer and QueueMetrics.

LiveVox Predictive Dialer price starts at $2,500 per month , On a scale between 1 to 10 LiveVox Predictive Dialer is rated 6, which is similar to the average cost of Call Center software. QueueMetrics price starts at $500 per year , When comparing QueueMetrics to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: LiveVox Predictive Dialer is more expensive than QueueMetrics.

Which software includes more/better features?

We've compared LiveVox Predictive Dialer Vs. QueueMetrics based on some of the most important and required Call Center features.

LiveVox Predictive Dialer: Data Import/Export, Basic Reports, Online Customer Support.

QueueMetrics: Chat, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

Target customer size

LiveVox Predictive Dialer's typical customers include: Small, medium and large size businesses, and QueueMetrics's target customer size include: Large business.