Compare Mhelpdesk and CMDBuild - Apr 2022

Shlomi Lavi

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Bottom Line: Which is Better - Mhelpdesk or CMDBuild?

CMDBuild is more expensive to implement (TCO) than Mhelpdesk, and Mhelpdesk is rated higher (95/100) than CMDBuild (85/100). Mhelpdesk offers users more features (15) than CMDBuild (0). There is a clear winner in this case and it is Mhelpdesk!

Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Mhelpdesk Vs. Tecnoteca srl

Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...

Tecnoteca srl: openMAINT allows to inventory and manage buildings, installations, technical assets, furniture, external infrastructure.

Who is more expensive? Mhelpdesk or CMDBuild?

The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Mhelpdesk and CMDBuild.

Mhelpdesk price starts at $374 per 10 users/month , On a scale between 1 to 10 Mhelpdesk is rated 6, which is similar to the average cost of Field Service software. CMDBuild price Has a free version , When comparing CMDBuild to its competitors, the software is rated 6 - similar to the average Field Service software cost.

Bottom line: Mhelpdesk cost is around the same cost of CMDBuild.

Which software includes more/better features?

We've compared Mhelpdesk Vs. CMDBuild based on some of the most important and required Field Service features.

Mhelpdesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration, Reporting, Rules/Workflows, Scheduling.

CMDBuild: We are still working to collect the list of features for CMDBuild.

Target customer size

MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services. and CMDBuild's target customer size include: Medium and large size businesses.