Mhelpdesk Vs FieldEdge

Shlomi LaviShlomi Lavi / Dec 14, 2021

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Bottom Line: Which is Better - Mhelpdesk or FieldEdge?

Mhelpdesk is more expensive to implement (TCO) than FieldEdge, Mhelpdesk is rated higher (95/100) than FieldEdge (92/100). Mhelpdesk offers more features (15) to their users than FieldEdge (7).

Looking for the right Field Service solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How Mhelpdesk compares with FieldEdge?

Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...

FieldEdge: Our original founders George and Glenn Slay were HVAC contractors and fearless entrepreneurs. Before they even had an office, George called Carrier from a phone booth and sold them on giving his small company Island Aire a rep contract. And that’s where it all began. The first users’ meeting was held in 1979. In the photo, George and Glen Slay are ...

Who's more expensive? Mhelpdesk or FieldEdge?

The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Mhelpdesk and FieldEdge.

Mhelpdesk price starts at $169 per month , on a scale between 1 to 10 Mhelpdesk is rated 6, which is similar to the average cost of Field Service software. FieldEdge price starts at $125 per user/month , when comparing FieldEdge to their competitors, the software is rated 2 - much lower than the average Field Service software cost.

Bottom line: Mhelpdesk is more expensive than FieldEdge.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Mhelpdesk Vs. FieldEdge based on some of the most important and required Field Service features. Mhelpdesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration, Reporting, Rules/Workflows, Scheduling. FieldEdge: Billing & Invoicing, Call Center, Scheduling, Inventory Management, Work Order Management.

Target customer size

MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services. The typical customers of FieldEdge are the entrepreneurs involved in home service contractors such as the HVAC, electricity and plumbing industries as well as field service management.

Mhelpdesk

ITQlick rating
(4.3/5)

starts at $169 per month

MHelpdesk is a web-based field service management that systematizes requests, customer data, billings and reports. It takes pride in providing complete visibility to field staff all in one place. MHelpdesk...

Categories: Accounting & Finance, Billing & Invoicing, CRM, Complaint Management.

FieldEdge

ITQlick rating
(4.3/5)

starts at $125 per user/month

FieldEdge is a cloud-based Field Service Management solution, it lets users easily track customer history, dispatch, take payments, create service agreements, and more. the software is designed for home service...

Categories: Billing & Invoicing, Digital Signature, Call Center, Field Service, Field Service Mobile Apps.

Compare specifications

Compare features

Mhelpdesk: 15 Features

Billing and Invoicing
Customer Survey
Document Management
Knowledge Base/FAQ
Mobile Integration
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Barcode Scanning
Customizable Fields
Customizable Reports
Mobile Access
Work Order Management
Contributor Tracking

FieldEdge: 7 Features

Billing & Invoicing
Call Center
Scheduling
Inventory Management
Work Order Management
Field Service
Contract Management
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Mhelpdesk
ITQlick rating
4.3/5
Score
95/100
Pricing
6/10
License pricing
$169 per month
Functionality
40
Compare
FieldEdge
ITQlick rating
4.3/5
Score
92/100
Pricing
2.4/10
License pricing
$125 per user/month
Functionality
18
Jobber
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$35 per month
Functionality
23
Review
HouseCall
ITQlick rating
4.7/5
Score
98/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
31
ServiceTitan
ITQlick rating
4.6/5
Score
97/100
Pricing
4/10
License pricing
$145 per technician/month + $800 one-time setup cost
Functionality
22
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.