Compare Mhelpdesk and Helpdesk Software - Sep 2022
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Bottom Line: Which is Better - Mhelpdesk or Helpdesk Software?
Mhelpdesk is more expensive to implement (TCO) than Helpdesk Software, and Mhelpdesk is rated higher (95/100) than Helpdesk Software (80/100). Mhelpdesk offers users more features (15) than Helpdesk Software (4).
Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Mhelpdesk Vs. HESK
Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...
HESK: HESK is PHP Help Desk Software allowing you to set up an efficient Web-based ticket support system. HESK is super simple to use, fast, lightweight, secure, user friendly and FREE. Integrated Knowledgebase may reduce the number of support requests by as much as 50%!
Who is more expensive? Mhelpdesk or Helpdesk Software?
The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Mhelpdesk and Helpdesk Software.
Mhelpdesk price starts at $374 per 10 users/month , On a scale between 1 to 10 Mhelpdesk is rated 6, which is similar to the average cost of Field Service software. Helpdesk Software price starts at $29 per agent/month , When comparing Helpdesk Software to its competitors, the software is rated 2 - much lower than the average Field Service software cost.
Bottom line: Mhelpdesk is more expensive than Helpdesk Software.
Which software includes more/better features?
We've compared Mhelpdesk Vs. Helpdesk Software based on some of the most important and required Field Service features.
Mhelpdesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration, Reporting, Rules/Workflows, Scheduling.
Helpdesk Software: Customer Survey, Knowledge Base/FAQ, Reporting, Support Ticket Tracking.
Target customer size
MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services. HESK is perfect for small and midsize organizations and websites who want to manage their customer issues using a ticket based help desk system.
Helpdesk Software
starts at $29 per agent/month
HESK is a PHP help desk software that can help users to manage customer support issues using a web-based ticket support system. Users can track, receive and organize customer support problems via tickets by urg...
Compare PricingCompare specifications
Mhelpdesk Specifications
ITQlick Score: | 95/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Field Service -> Mhelpdesk review |
Company: | Mhelpdesk |
Pricing: | starts at $374 per 10 users/month |
Typical customers: | Small businesses and start ups |
Platforms: | Desktop |
Links: | Mhelpdesk review, Mhelpdesk pricing, Mhelpdesk alternatives |
Helpdesk Software Specifications
ITQlick Score: | 80/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Helpdesk Software review |
Company: | HESK |
Pricing: | starts at $29 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop |
Links: | Helpdesk Software review, Helpdesk Software pricing, Helpdesk Software alternatives |
Compare features
Mhelpdesk: 15 Features
Helpdesk Software: 4 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.