Compare Mhelpdesk and Universal Knowledge - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Mhelpdesk or Universal Knowledge?

Universal Knowledge is more expensive to implement (TCO) than Mhelpdesk, and Mhelpdesk is rated higher (95/100) than Universal Knowledge (76/100). Mhelpdesk offers users more features (15) than Universal Knowledge (5). There is a clear winner in this case and it is Mhelpdesk!

Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Mhelpdesk Vs. Knowledge Powered Solutions

Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...

Knowledge Powered Solutions: Knowledge Powered Solutions (KPS) offers Knowledge Management Software that is quick to deploy, easy to integrate, use and maintain. KPS software supports service desks and support agents, as well as customer self service. KPS software can be deployed for internal service delivery and customer service delivery in many areas including Call / Con...

Who is more expensive? Mhelpdesk or Universal Knowledge?

The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Mhelpdesk and Universal Knowledge.

Mhelpdesk price starts at $374 per 10 users/month , On a scale between 1 to 10 Mhelpdesk is rated 6, which is similar to the average cost of Field Service software. Universal Knowledge price starts at $13.21 per user/month , When comparing Universal Knowledge to its competitors, the software is rated 10 - much higher than the average Field Service software cost.

Bottom line: Universal Knowledge is more expensive than Mhelpdesk.

Which software includes more/better features?

We've compared Mhelpdesk Vs. Universal Knowledge based on some of the most important and required Field Service features.

Mhelpdesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration, Reporting, Rules/Workflows, Scheduling.

Universal Knowledge: Document Management, Knowledge Base/FAQ, Inbound Call Center, Call Center, Content Management.

Target customer size

MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services. Universal Knowledge is recommended for small businesses (1-20 employees),medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and knowledge management.