Compare Mhelpdesk and Vivantio Pro - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Mhelpdesk or Vivantio Pro?

Mhelpdesk is more expensive to implement (TCO) than Vivantio Pro, and Mhelpdesk is rated higher (95/100) than Vivantio Pro (75/100). Mhelpdesk offers users more features (15) than Vivantio Pro (0).

Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Mhelpdesk Vs. Vivantio

Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...

Vivantio: The UK's Most Popular SaaS Service Desk Solution.nnFormed in 2003, Vivantio is a privately owned limited company providing web based software solutions to customer service and support teams. nnVivantio was the first UK company to build a single service desk solution designed to be installed at customer premises and offered as a fully managed h...

Who is more expensive? Mhelpdesk or Vivantio Pro?

The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Mhelpdesk and Vivantio Pro.

Mhelpdesk price starts at $374 per 10 users/month , On a scale between 1 to 10 Mhelpdesk is rated 6, which is similar to the average cost of Field Service software. Vivantio Pro price starts at $42 per user/month , When comparing Vivantio Pro to its competitors, the software is rated 4 - lower than the average Field Service software cost.

Bottom line: Mhelpdesk is more expensive than Vivantio Pro.

Which software includes more/better features?

We've compared Mhelpdesk Vs. Vivantio Pro based on some of the most important and required Field Service features.

Mhelpdesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration, Reporting, Rules/Workflows, Scheduling.

Vivantio Pro: We are still working to collect the list of features for Vivantio Pro.

Target customer size

MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services. and Vivantio Pro's target customer size include: Small, medium and large size businesses.