Compare Mhelpdesk and Web Help Desk - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Mhelpdesk or Web Help Desk?

Mhelpdesk is more expensive to implement (TCO) than Web Help Desk, and Mhelpdesk is rated higher (95/100) than Web Help Desk (78/100). Mhelpdesk offers users more features (15) than Web Help Desk (13).

Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Mhelpdesk Vs. MacsDesign Studio, LLC

Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...

MacsDesign Studio, LLC: The extensive feature set of the Web Help Desk software addresses critical IT and support areas, including: Incident and Problem Management, Asset and Desktop Management, Knowledge Management, and Approval Workflow.

Who is more expensive? Mhelpdesk or Web Help Desk?

The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Mhelpdesk and Web Help Desk.

Mhelpdesk price starts at $374 per 10 users/month , On a scale between 1 to 10 Mhelpdesk is rated 6, which is similar to the average cost of Field Service software. Web Help Desk price starts at $376 per license , When comparing Web Help Desk to its competitors, the software is rated 4 - lower than the average Field Service software cost.

Bottom line: Mhelpdesk is more expensive than Web Help Desk.

Which software includes more/better features?

We've compared Mhelpdesk Vs. Web Help Desk based on some of the most important and required Field Service features.

Mhelpdesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration, Reporting, Rules/Workflows, Scheduling.

Web Help Desk: Asset Management, Billing and Invoicing, Change Management, Customer Survey, Email Integration.

Target customer size

MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services. The software is suitable for small and medium business, although its features are also useful for some aspects of big businesses.