Compare Mhelpdesk and Wintac - May 2024

Shlomi LaviShlomi Lavi / May 20, 2024

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Bottom Line: Which is Better - Mhelpdesk or Wintac?

Functionality

Mhelpdesk and Wintac are both field service management software that offer features such as scheduling, dispatching, invoicing, and customer management.

One key difference is that Mhelpdesk focuses more on mobile functionality, allowing technicians to access and update information on the go, while Wintac has a stronger emphasis on inventory management.

Both software solutions provide customization options to tailor the system to the specific needs of the business.

Another difference is that Mhelpdesk offers a built-in CRM system to manage customer relationships, while Wintac integrates with third-party CRM systems.

Both platforms offer reporting and analytics tools to track performance and make informed business decisions.

Pros and Cons

One of the pros of Mhelpdesk is its user-friendly mobile interface, which allows technicians to easily access and update information in the field. Additionally, Mhelpdesk offers a built-in CRM system for managing customer relationships.

On the other hand, a con of Mhelpdesk is that it may lack some advanced inventory management features that are more robust in Wintac. Another con is that Mhelpdesks pricing plans may be higher compared to Wintac.

One of the pros of Wintac is its strong emphasis on inventory management, making it suitable for businesses with complex inventory needs. Additionally, Wintac integrates with third-party CRM systems for added flexibility.

However, a con of Wintac is that its mobile interface may not be as user-friendly as Mhelpdesks. Another con is that Wintac may lack some of the advanced mobile features that Mhelpdesk offers.

Pricing

Mhelpdesk offers pricing plans starting from $169 per month for 1 user, $129 per month per user for 10 users, and $109 per month per user for 100 users. The estimated total cost of implementation for 1 user is $169 per month, for 10 users is $1,290 per month, and for 100 users is $10,900 per month.

Wintac, on the other hand, offers pricing plans starting from $63 per month for 1 user, $52 per month per user for 10 users, and $44 per month per user for 100 users. The estimated total cost of implementation for 1 user is $63 per month, for 10 users is $520 per month, and for 100 users is $4,400 per month.

Mhelpdesk

ITQlick rating
(4.3/5)

starts at $374 per 10 users/month

MHelpdesk is a web-based field service management that systematizes requests, customer data, billings and reports. It takes pride in providing complete visibility to field staff all in one place. MHelpdesk...

Categories: Accounting & Finance, Billing & Invoicing, CRM, Complaint Management.

Wintac

ITQlick rating
(4.2/5)

starts at $1,495 per license

Wintac is a cloud based field service software designed for small to medium sized service companies that require a centralized management solution. It supports field service and allows you real time interaction...

Categories: Field Service, Field Service - Pest Control, Field Service Mobile Apps, FS Contact Management, FS Billing / Invoicing.

Compare specifications

Compare features

Mhelpdesk: 15 Features

Billing and Invoicing
Customer Survey
Document Management
Knowledge Base/FAQ
Mobile Integration
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Barcode Scanning
Customizable Fields
Customizable Reports
Mobile Access
Work Order Management
Contributor Tracking

Wintac: 16 Features

Inventory Management
Billing/Invoicing
Contact Management
Contract Management
Customer Database
Customer Service
Customer Support Tracking
Dashboards
Document Management
Lead Management
Remote Access
Sales Reports
Workflow Rules & Management
Maintenance Management
Maintenance Scheduling
Mobile Access
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Mhelpdes...
ITQlick rating
4.3/5
Score
95/100
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6/10
License pricing
$374 per 10 users/month
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40
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4.2/5
Score
91/100
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8/10
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$1,495 per license
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27
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22

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.