Compare NICE CXone and UserIQ - Nov 2022

Shlomi Lavi

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Bottom Line: Which is Better - NICE CXone or UserIQ?

UserIQ is more expensive to implement (TCO) than NICE CXone, and NICE CXone is rated higher (63/100) than UserIQ (54/100).

Looking for the right Customer Success solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

MindTouch Vs. UserIQ

MindTouch: MindTouch is a smarter knowledge management platform that allows organizations to create and publish content into a customizable self-service experience. Extra capabilities include multiple API endpoints, CRM integrations, and powerful reports. With MindTouch, your customers find your expert knowledge whenever and wherever they need it.

UserIQ: UserIQ is an Atlanta based company built with one thing in mind — intelligent engagement. In fact, we’re on a mission to build the most intelligent, most automated, and most effective in-app data engine and engagement tool ever known to man. With UserIQ, you can track, understand and engage your web and mobile users in real time, in-application. A...

Who is more expensive? NICE CXone or UserIQ?

The real total cost of ownership (TCO) of Customer Success software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for NICE CXone and UserIQ.

NICE CXone accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 MindTouch is rated 6, which is similar to the average cost of Customer Success software. UserIQ accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 MindTouch is rated 6, which is similar to the average cost of Customer Success software.

Bottom line: NICE CXone cost is around the same cost of UserIQ.

Which software includes more/better features?

We've compared NICE CXone Vs. UserIQ based on some of the most important and required Customer Success features.

NICE CXone: We are still working to collect the list of features for NICE CXone.

UserIQ: We are still working to collect the list of features for UserIQ.

Target customer size

NICE CXone's typical customers include: Start up, Small business, and UserIQ's target customer size include: Small, medium and large size businesses.