Shlomi Lavi / Mar 29, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Symantec ServiceDesk is more expensive to implement (TCO) than NetSuite CRM, and NetSuite CRM is rated higher (89/100) than Symantec ServiceDesk (75/100). NetSuite CRM offers users more features (13) than Symantec ServiceDesk (0). There is a clear winner in this case and it is NetSuite CRM!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
NetSuite: NetSuite is the world's leading provider of cloud-based business management software. NetSuite helps companies manage core business processes with a single, fully integrated system covering ERP/financials, CRM, ecommerce, inventory and more. More than 12,000 high-growth and midsized companies and divisions of large enterprises...
Symantec: Symantec helps consumers and organizations secure and manage their information-driven world. Symantec is a global leader in providing security, storage and systems management solutions to help our customers – from consumers and small businesses to the largest global organizations – secure and manage their information against more risks at more po...
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for NetSuite CRM and Symantec ServiceDesk.
NetSuite CRM price starts at $129 per month , On a scale between 1 to 10 NetSuite CRM+ is rated 6, which is similar to the average cost of CRM software. Symantec ServiceDesk accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 NetSuite CRM+ is rated 6, which is similar to the average cost of CRM software.
Bottom line: Symantec ServiceDesk is more expensive than NetSuite CRM.
We've compared NetSuite CRM Vs. Symantec ServiceDesk based on some of the most important and required CRM features.
NetSuite CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Mobile Access, Campaign Dashboard, Case Management, Customer Database, Customer Self Service Portal, Customer Service, Customer Support Tracking, Email Marketing.
Symantec ServiceDesk: We are still working to collect the list of features for Symantec ServiceDesk.
This CRM solution can cater to many businesses. and Symantec ServiceDesk's target customer size include: Small, medium and large size businesses.
starts at $129 per month
NetSuite CRM+ software is a cloud-based, complete customer relationship management system that helps businesses to achieve an actual, 360-degree view of their customers. The CRM+ integrates the customer-focused...
Compare Pricing
Symantec ServiceDesk is a leading cloud-based CRM software, it is designed to support small, medium and large size business. Symantec ServiceDesk received a rating of 4.5 from ITQlick team. The software cost is...
Compare Pricing| ITQlick Score: | 89/100 |
|---|---|
| ITQlick Rating: |
|
| Pricing: | 6/10 - average cost |
| Category: | CRM -> NetSuite CRM review |
| Company: | NetSuite |
| Pricing: | starts at $129 per month |
| Typical customers: | SMBs |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | NetSuite CRM review, NetSuite CRM pricing, NetSuite CRM alternatives |
| ITQlick Score: | 75/100 |
|---|---|
| ITQlick Rating: |
|
| Pricing: | 8/10 - high cost |
| Category: | CRM -> Symantec ServiceDesk review |
| Company: | Symantec |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Cloud |
| Links: | Symantec ServiceDesk review, Symantec ServiceDesk pricing, Symantec ServiceDesk alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.