Compare NetSuite CRM vs Zoho CRM

NetSuite CRM Vs. Zoho CRM: Which is better?

Shlomi Lavi / Nov 20, 2019

Looking for the right Customer Relationship Management solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

NetSuite: NetSuite is the world's leading provider of cloud-based business management software. NetSuite helps companies manage core business processes with a single, fully integrated system covering ERP/financials, CRM, ecommerce, inventory and more.   More than 12,000 high-growth and midsized companies and divisions of large enterprises use NetSuite to run more effectively without the high costs and inefficiency of on-premise systems. By using NetSuite to automate operations, streamline processes and access real-time business information anytime, anywhere, growing businesses realize breakthrough performance improvements.

Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho.com has launched 25+ online applications — from CRM to Mail, Office Suite, Project Management, Invoicing, Web conferencing and more. Zoho has received numerous awards, including an InfoWorld 2009 "Product of the Year" award, a 2008 PC World "25 Most Innovative Products Award" and a 2007 TechCrunch "Best Enterprise Start-up." Zoho.com is a division of Zoho Corporation, a privately-held and profitable company. With offices in CA, Austin, Chennai, Yokohama and Beijing, Zoho Corporation serves the technology needs of more than 6 million customers worldwide.

Pricing/cost comparison

The real cost of Customer Relationship Management software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for NetSuite CRM TCO and Zoho CRM total cost to help with the total cost of ownership calculation.

NetSuite CRM price Starting from $129 per user/month , on a scale between 1 to 10 NetSuite CRM+ is rated 6, which is similar to the average cost of Customer Relationship Management software. Zoho CRM price Starting from $12 per user/month , when comparing Zoho CRM to their competitors, the software is rated 2 - much lower than the average Customer Relationship Management software cost.

Bottom line: NetSuite CRM is more expensive than Zoho CRM.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared NetSuite CRM Vs. Zoho CRM based on some of the most important and required Customer Relationship Management features.
NetSuite CRM: Mobile Access, Campaign Dashboard, Case Management, Customer Database, Customer Self Service Portal, Customer Service, Customer Support Tracking, Email Marketing, ..
Zoho CRM list of features include the following: Billing/Invoicing, Campaign Dashboard, Campaign Management, Contact Management, Customer Database, .

Target customer size

This CRM solution can cater to many businesses. Zoho CRM is aimed at startup to medium companies in different industries.