Compare Nuance IVR and WhatsApp - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Nuance IVR or WhatsApp?

Nuance IVR is more expensive to implement (TCO) than WhatsApp, and Nuance IVR is rated higher (92/100) than WhatsApp (91/100). Both tools offer the same amount of features.

Looking for the right IVR solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Nuance Vs. WhatsApp

Nuance: At Nuance, we’re the people who make voice work. We design and deliver intuitive technologies that help people live and work more intelligently. We provide the tools to inform, to connect, and to empower people to be more productive and creative. We give people more than just control over their communications. We give them command of their lives. ...

WhatsApp: WhatsApp Inc. is an early stage technology startup founded in the heart of Silicon Valley. What does the name mean you ask? Well, WhatsApp is a pun on What's Up in case you didn't get it yet:)Because we want to build a better SMS alternative. Because we believe we can. Because someday very soon everybody will have a Smartphone.WhatsApp was founded ...

Who is more expensive? Nuance IVR or WhatsApp?

The real total cost of ownership (TCO) of IVR software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Nuance IVR and WhatsApp.

Nuance IVR accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Nuance IVR is rated 6, which is similar to the average cost of IVR software. WhatsApp accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Nuance IVR is rated 6, which is similar to the average cost of IVR software.

Bottom line: Nuance IVR is more expensive than WhatsApp.

Which software includes more/better features?

We've compared Nuance IVR Vs. WhatsApp based on some of the most important and required IVR features.

Nuance IVR: Data Import/Export, Basic Reports, Online Customer Support.

WhatsApp: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

The software has mainly been designed for small and medium businesses with no restriction of industrial background. Customers of the software include individual mobile users as well as businesses.